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Help LG G8 ThinQ Screen Blacks Out During Calls after update

J

jkgraves

Newbie
My phone installed an update a couple of days ago. It is running Android 10, Software Version G850UM. Every since just as soon a I dial a phone number and press the phone icon to start the call, the screen blacks out. The only way I can get it to come back on is to press the power button. This seems like it may be a proximity sensor problem, but it does the same thing if I lie it on the desk and call a number. It is very inconvenient to end calls and for calls where you need to dial a number to get to a specific department. I also discovered that as soon as a voicemail begins to play the screen blacks out and I have o press the power button to get it back.

Has anyone else experienced this and found a fix for it? I have powered the phone off and on. I have turned the proximity sensor off and on - although I doubt it is the proximity sensor. I do not see a setting which would control this.

I really need to get this resolved. Any suggestions would be greatly appreciated.
 
jkgraves said:
My phone installed an update a couple of days ago. It is running Android 10, Software Version G850UM. Every since just as soon a I dial a phone number and press the phone icon to start the call, the screen blacks out. The only way I can get it to come back on is to press the power button. This seems like it may be a proximity sensor problem, but it does the same thing if I lie it on the desk and call a number. It is very inconvenient to end calls and for calls where you need to dial a number to get to a specific department. I also discovered that as soon as a voicemail begins to play the screen blacks out and I have o press the power button to get it back.

Has anyone else experienced this and found a fix for it? I have powered the phone off and on. I have turned the proximity sensor off and on - although I doubt it is the proximity sensor. I do not see a setting which would control this.

Thank you in advance for any suggestions.
Click to expand...
if it was after and update, you could have either a bad install or a bad download. try factory resetting the device and see if that helps.

and p.s. there is no need to start another thread. i alerted the mods to take care of it.
 
ocnbrze said:
if it was after and update, you could have either a bad install or a bad download. try factory resetting the device and see if that helps.

and p.s. there is no need to start another thread. i alerted the mods to take care of it.
Click to expand...


Thanks, but if I do a factory reset, will I not lose my current settings and data saved on the device? Really do not want that to happen.
 
Thank you. Suddenly late yesterday the phone started working correctly. I didn't change anything. Not sure how that happened. But for now it is all right.
 
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