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Help Lock screen and UI crash

jdailey1981

jdailey1981

Android Enthusiast
It started yesterday, my phone now has this constantly, in which the lock screen and Sense crashes, and it happens constantly. Haven't done anything different than what I used too. Any ideas?
 

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jdailey1981,

I have had the same issues for the last couple days. I have a Rezound. I did a factory reset last night in an attempt to mitigate the issue. All has been well today, until I decided to put a shortcut to Facebook on a panel. I opened Facebook app and entered my login info. After logging in, started getting the crashes again.
I have logged out of FB completely and will give some time to see if any more crashes happen and move forward from there. It appears Verizon is sending out an update for the Rezound in a few days, maybe something in this will resolve the issue for me.

Hope this is helpful to you.
 
Odd. Just started happening on mine two nights ago and has been constant ever since. I just recently activated Android Device Manager and updated a few apps. Can't remember if Facebook was one of them.
 
Mine was doing the same thing and here is what i have found fixed it....

I have an Android tablet as well, and both the tablet and my phone have the Facebook App on them. Now i noticed when i received a notification on both the phone would get that stop message and the tablet was fine. So i experimented and had someone send me a message on Facebook, and again both devices got the notification but when i tapped on it on the phone i got the UI Stopped Working message, the tablet was fine and went right to the Facebook App.

Facebook did update on both this morning, i remember that because i went to check on a post from a friend and the phone still had the update notification showing, i cleared it without much thought as it has been updating a lot lately.

So i went through the phone starting various apps, no problem until i opened the Facebook App and promptly got the Lock Screen has stopped working message. So i uninstalled the Facebook App, and rebooted the phone just as an extra precaution, i tried plenty of reboots and such earlier and no help.

Now that the Facebook App is gone, the problem is gone... So far.... Will keep watching for problems but it appears its due to Facebook trying to send a notification that causes the crash. If your having this problem its worth a try removing Facebook.
 
7 hours and counting since removing Facebook from my phone... No crash messages yet! And i have been using it a lot to test it.

Looks like a Facebook version update screwed it up.
 
It has been happening on my wife's phone for the past few days.
...but I don't think she will uninstall FB....
 
I am sorry it took so long to get back. Yes, I do believe it has to do with Facebook in general, because not only does it do it on the app, but when I open the Messenger app as well. Very frustrating. However I am a part of the group that does Beta testing for the Android app, and have reported this, and will continue to do so until they get the problem fixed. This only started after my last update.
 
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