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Help Lock Screen won't "Unlock"

P

PeanutTM

Newbie
The lock screen on my D2 will not unlock. It just began doing this out of nowhere. Obviously, I can't even use my phone. Anyone have any idea what do do?
 
Yeah, it boots up and gets to the charging screen where it gives the time, date, etc. But the lock screen at the bottom will not unlock. As soon as you swipe it over with your finger, it just pops back and won't open.
 
It will partially move, both the unlock portion on the left, and the audio portion on the right. However, they both will only move about halfway from when you would normally swipe it, but then it just snaps back. Went into a local Verizon store after we ate about an hour ago. Talked to another brilliant Verizon sales rep who told me to just do a battery pull, then go into the menu...

Reminded him that I can't GET to the menu!
 
They didn't mention it. Thought I would see if anyone on here knew of anything first before getting involved with them and going to the trouble of doing so.
 
Well no one else has posted anything about a problem like that. I have no idea what would cause that and since you can't get to any of the settings, there are not a lot of other options then telling Verizon to give you a new one.
 
Super_Six_Two said:
Well no one else has posted anything about a problem like that. I have no idea what would cause that and since you can't get to any of the settings, there are not a lot of other options then telling Verizon to give you a new one.
Click to expand...

+1
With such a new phone, i wouldn't even try to mess with it. Get a new one.

I love it when my phone has gotten a few dings, and then something like that happens that gets me a brand new phone:D
 
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