Help Locked Home Screen

[seochris]

I used a PIN to lock the home screen. I dont need to lock the home screen any more so want to disable it.....but cant.

The bit where is says NONE in the Select Screen Lock menue says "Disabled by administrator, encryption policy or credential storage"

As to the best of my knowledge i have not done anything to enable these facilities just don't know where to go!

 

[Shotgun84]

Welcome to the forum

Are you rooted or running a custom ROM? Do you have anything under settings, security, device administrators?

 

[seochris]

No rooted or custom roms.....and I did not do anything as far as I now in device administrators, settings or anything else...

 

[Mikestony]

Welcome seochris!!
Is your phone work issued? Perhaps they require a pin on the lockscreen?

 

[Shotgun84]

I'll move this over to the main gs3 forum. More people will see it there, so we should get you sorted

 

[seochris]

Welcome seochris!!
Is your phone work issued? Perhaps they require a pin on the lockscreen?

Thanks for the welcome guys!

No I bought it for myself.....

 

[seochris]

I'll move this over to the main gs3 forum. More people will see it there, so we should get you sorted

Ok thanks.....

 

[Mikestony]

I'll move this over to the main gs3 forum. More people will see it there, so we should get you sorted

oops! I may have ninja'd you sir...

 

[Shotgun84]

Looks like Mikestoney beat me to it and moved it before me
No problem Mike

 

[Mikestony]

@seochris...is your sd card set for encryption?

 

[seochris]

@seochris...is your sd card set for encryption?

Don't know....how would I find out.?

 

[SebaKL]

Don't know....how would I find out.?

Setting - Security - Encrypt Device

 

[seochris]

@seochris...is your sd card set for encryption?

Setting - Security - Encrypt Device

No it hasn't been encrypted.....

 

[seochris]

No it hasn't been encrypted.....

Would a factory reset get rid of the pin requirements?

 

[funkylogik]

I think it would mate. Youll lose all data from internal storage though

 

[seochris]

I think it would mate. Youll lose all data from internal storage though

Ok...but I have backed everything up on kies.....

So a factory reset then....

 

[funkylogik]

I dont wana say yes or no lol. If its gona cause you a lot of stress having to set up all your apps etc again then dont do it unless someone can confirm that its gona fix your problem mate

 

[SebaKL]

I dont wana say yes or no lol. If its gona cause you a lot of stress having to set up all your apps etc again then dont do it unless someone can confirm that its gona fix your problem mate

in addition to Funky's reply, perhaps you could try HELIUM to back it up.

I had hard times restoring my backup from KIES. It almost never got it right.
With Helium, you can back all the apps or just the app data. And even tho you will need to install the apps in order to restore that data, but Helium restores it it very well.

https://play.google.com/store/apps/...wsMSwxLDEsImNvbS5rb3VzaGlrZHV0dGEuYmFja3VwIl0.

 

[funkylogik]

Yeah unless youre rooted, Helium is the only way i know of to properly back up apps and their settings(data) :thumbup:

 

[seochris]

I dont wana say yes or no lol. If its gona cause you a lot of stress having to set up all your apps etc again then dont do it unless someone can confirm that its gona fix your problem mate

Yes thats the problem...cant seem to get confimation that it will fix it!

 

[Mikestony]

No rooted or custom roms.....and I did not do anything as far as I now in device administrators, settings or anything else...

I know I'm quoting your older post here, but I was reading thru this again.

In the device administrators, is there anything listed there.

I know you said, "I didn't do anything as far as I know in device admin", but did that mean nothing was in there?

 

[seochris]

I know I'm quoting your older post here, but I was reading thru this again.

In the device administrators, is there anything listed there.

I know you said, "I didn't do anything as far as I know in device admin", but did that mean nothing was in there?

No...nothing in there at all.

 

[Shotgun84]

If you go to settings, security can you clear credentials right at the bottom or its the option greyed out? If you can clear, try clearing it. Also have you set up a vpn? If so try removing that.

 

[seochris]

If you go to settings, security can you clear credentials right at the bottom or its the option greyed out? If you can clear, try clearing it. Also have you set up a vpn? If so try removing that.

That's great....yes I have set up a vpn recently...I will remove it and let you know if that worked........

 

[seochris]

I cant seem to remove it.....the vpn that is. Any views as to how to remove it?