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Lost Driod Accuring Data Charges

M

mycobra2

Lurker
I lost/stolen my Verizon Driod in Nov 10. I reported it lost the next day. I activated an old phone that I had at home at the same time. I didn't need the $30 smartphone package, so I canceled that service. When I received my next bill was for over $7000. I was shocked. I called Verizon and they said even though the voice part was deactivated the data part was not. They done some kind of reset at that time and the data charges stopped. It's been almost 1 month and SEVERAL calls and emails to Verizon and the $7000 is still on my account. What should I do? Is is possible to run up data charges on a reported lost/stolen phone? I need help from the Droid expert community.
 
They must be charging you by MB in order for the bill to be that high. You need to speak to a supervisor or manager and get this fixed.
 
If everything you say is true, you need to raise hell. Just keep asking to talk to a manager or customer retention.

You reported it lost to them, it was their responsibility at that point to deactivate ALL services for that phone, not just voice.
 
You reported it lost to them, it was their responsibility at that point to deactivate ALL services for that phone, not just voice.
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Yep, this. If you tell them a phone was stolen, why would they NOT deactivate both voice and data. I know with sprint, they just blacklist the phone all together, so nothing will work on it.
 
whoever you spoke with doesn't know there saying. When you switch devices all services to the phone would have stopped and the esn is put on a lost/stolen list. What i'm sure happened was there was a lot of data usage on the phone for the day it was lost/stolen and when the phone was switched the data plan came off thus charging you for the data usage for the day. Be polite and call back saying what I told you and you should be fine. Don't demand to immediately talk with a Supervisor don't threaten to terminate the acct and don't ask for retentions because there isn't any.


edit** either what I said above or when the esn was switched the person backdated the change so it charged you for all data usage.
 
primetime said:
whoever you spoke with doesn't know there saying. When you switch devices all services to the phone would have stopped and the esn is put on a lost/stolen list. What i'm sure happened was there was a lot of data usage on the phone for the day it was lost/stolen and when the phone was switched the data plan came off thus charging you for the data usage for the day. Be polite and call back saying what I told you and you should be fine. Don't demand to immediately talk with a Supervisor don't threaten to terminate the acct and don't ask for retentions because there isn't any.


edit** either what I said above or when the esn was switched the person backdated the change so it charged you for all data usage.
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You can't backdate an esn change. Before I speculate on anything else with the situation, I'd want to know more about what happened.

7000 dollars in charges and the phone was reported stolen the next day? I'd definitely need more information about what was on the bill.

For example, were there roaming charges? Long distance charges? Did the theft take place outside the US? Were there downloads purchased on the phone? What made up that 7k bill?
 
The charges were all data charges. I reactivated an old DARE that I had at the house so there is no way that i used up $7000 worth of data. All I'm saying is that whoever had my lost Droid were running up data charges on my bill. Verizon done a reset on the lost Droid on the day I first called and the data charges stopped. The phone was lost in the U.S..
 
When a device is reported lost/stolen, it gets added to a negative list and its esn is immediately blacklisted. The service is suspended and the device can not be activated on another account.

There are definitely some facts being left out.
 
definitely more to this story....... since even if, as they claim, 'the data wasnt deactivated' it wouldnt be possible to run up $7K worth of data charges on an UNLIMITED data plan

so if they didnt turn off the data plan and tried to charge you for the data used....the most you could be billed was $30.... since that was the plan price $30 for UNLIMITED data

I would like to know exactly how theyre coming up with $7K
 
Pretty good chance of what happened, when you asked them to take off the data plan, they backdated it to the start of your cycle. So all the data you used when you were actually on the unlimited got recalculated as overages as if you didn't have a data plan.
 
7 grand is a huge chunk of change. Tell them to do a remote find for the phone. See if they can triangulate or something.
 
VegasOnAcid said:
Pretty good chance of what happened, when you asked them to take off the data plan, they backdated it to the start of your cycle. So all the data you used when you were actually on the unlimited got recalculated as overages as if you didn't have a data plan.
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when the esn was changed the data plan would have came off

JimmyHat said:
7 grand is a huge chunk of change. Tell them to do a remote find for the phone. See if they can triangulate or something.
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Verizon won't locate the phone.
 
look likes some genius did a back date and charged you per mega byte. they should not have back dated, especially since you didn't tell them to. They should have done proration instead. But 7k is what you could be paying if they back dated. If they completely removed the data plan then you would be paying $2(1.99) per MB. 7k is roughly 3500MB which is about 3.5GB. You probably did use about 3gigs of data on your droid. So the price would be correct but the charges should not stand. Contest the charges. If they mention back dating, ask them to read where in the remarks you gave permission to do so. VZW's loose policy is..... if it ain't in the remarks, it didn't happen.
 
Knewz said:
look likes some genius did a back date and charged you per mega byte. they should not have back dated, especially since you didn't tell them to. They should have done proration instead. But 7k is what you could be paying if they back dated. If they completely removed the data plan then you would be paying $2(1.99) per MB. 7k is roughly 3500MB which is about 3.5GB. You probably did use about 3gigs of data on your droid. So the price would be correct but the charges should not stand. Contest the charges. If they mention back dating, ask them to read where in the remarks you gave permission to do so. VZW's loose policy is..... if it ain't in the remarks, it didn't happen.
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You can't backdate an esn change. Which means there's no way to backdate the removal of the dataplan, since the smartphone has to have it.
 
Sailingmaster said:
You can't backdate an esn change. Which means there's no way to backdate the removal of the dataplan, since the smartphone has to have it.
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Nobody is backdating an esn swap... You swap the esn.. Old phone gets blacklisted same day. Customer requests to take off the data plan cause new phone cant do much anyways. Rep stupidly backdates the data plan to start of the cycle, causes overages on data that was already used when customer had the old phone.
 
Right. the esn is irrelevant. Sailing i understand what you are saying but understand that when you back date a plan/feature, the system will not correlate what ever device was active on that back date.

For example: If you have a data card and mid cycle you decide you don't want the card but don;t want to pay the EFT. They can put a dummy esn on the account(esn being a dummy phone's esn) and change the plan to a single line or add to family share. Now, like i said, what should be done is a prorated charge; half for data card, half for phone. During the esn swap the plan will change automatically as you said but.... after these changes take effect, if someone where to go back in the account, change the plan to something else, and then back date that change, then it is very possible. Its sounds very shady and is but it can happen.
 
tech support has tools to check on data usage, so as long as you get someone who is doing their job they should research the charges properly to get it straightened out. computers arent perfect thats why people have to step in and double check.

and no you cant backdate the removal of a data plan the systems wont let that happen because on the first day of the bill cycle, there was a smartphone on the line that required it.
 
Actually a stolen device can be reactivated and with no problem, as for backdating data charges not an issue for the company to do at all and in this case seeing that he has unlim data plan only way to recieve charges is to text numbers form tv or web adds that bill account and the phone company can remove them for you when u all in about your account the computers automaticaly not basic reason for the call time and so on there for they are responsiable for the charges.

Data on phones is great but it's one of them things that can go a number of ways and sadly its all about who you get on the phone when u call, example of this AT&T has stopped thier unlim $30 data right..? Not exactly I just took a call today and the guy now has unlim data..... See what i mean its all about who you get on the phone....
 
[General] Mayhem;2205934 said:
So where is the OP at with this issue and Verizon?
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He's not replying because he is fresh out of ideas for trying to beat a huge bill.

Here are the relevant facts, coming from someone who actually knows how VZW systems work:

Once a device is reported stolen or lost, it gets added to the negative list. Automatically. Which means service is dead to that device.

ESN changes happen on the day the esn is changed. They can not be backdated.

Assuming you swap from a smartphone, blah blah, then the day the esn is changed, any data usage rolls back to midnight which means if you go from a droid x to an accolade at 10 am, then the data usage from 12:00 to 10:00am will show up as usage billed out at $1.99/mb. Call care. It will be credited.

For the love of god, there is a big piece of info missing from this post. I just explained the billing. I also know mars can show where those data charges happened, if the rep cared enough to actually look it up.

My theory is he was vacationing in a cdma roaming area like cabo, realized he was going to have a huge bill, and is now looking for solutions to ensure he can do whatever the hell he wants, assume no ownership for his inability to understand the english language or demonstrate an understanding of geography.In light of this, he automatically deserves a credit cause he is a self entitled prick who only now recognizes that he done messed up.

I never bet on things unless I now I can win. I am willing to bet on my analysis. People are so stupid today and so self entitled. Nothing surprises me any more.
 
I think you're over thinking it. It's obviously a bullshit story. He said he lost his phone and activated an old phone in its place. Case closed, there is no $7000 dollar charge. The minute he switched service to his old phone the so called lost 'Droid' lost all of it's abilities to use data.

The data these devices use comes from the 3g signal it pulls down. It can't pull from 3g once it has been deactivated. Sure it can wifi tether to a hotspot still, but that doesn't add any data to the number it once once associated with.

Bottom line, if what he says he did in the first place is true, then the second part can't be. If the second part is true the first part can't be. Either way he is a liar. My guess is he's an iPhone fanboy trying to ruffle some Android feathers. Or he's an AT&T fanboy trying to ruffle some Verizon feathers.
 
@butthead and outlaw

Wow, phone companies never make mistakes... Remind me not to ask you guys for advice on billing questions... ever

When I first signed up, sprint tried to prorate me and said I made calls on my phone while it was still in a UPS box being shipped to me. Stuff gets mixed up, and most phone customer service is absolutely horrible. I had to talk to 4 people, and they refused to take off the charges for when I didn't have my phone. I told them to check the tracking for my phone, and see when it was delivered. I had 100% proof, and it was still a pain in the ass to get the charges corrected.

I'm not saying 100% he's telling the truth, or lying, but you guys don't have enough information to be as rude as you are being to a new user...
 
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