Menu and back buttons not working

[bwayne]

15 minutes after I activated my s3 today I noticed the menu and back buttons stopped working. I tried doing a factory reset and they still don't work. Any clue to why this might happen? thanks

 

[breadnatty08]

Welcome to the forums, bwayne! :hello:
I see you've found your way to the S3 forum. It's a hopping place in there, I'm sure you'll get help in no time.
Enjoy your time here!

 

[DonB]

If doing a FR did not help, I would say exchange your device out.

 

[Rush]

Welcome aboard. I hope you'll find the information on here helpful.