Messaging has stopped

[Android Question]

About a month ago, I got the droid ultra from Verizon. This past week, I have been getting the error message "Unfortunately, the process com.motorola.messaging has stopped." Whenever I try to send a picture message and it force closes the texting program. When I started recieving this error, my phone also stopped receiving picture messages. It receives an error message saying "Message not downloaded."

I have tried various solutions such as downloading an external texting app: SMS pro, restarting my phone, and clearing the cache from Settings > Apps > All > Messaging > Clear cache. However, nothing has worked for me so far.

Does anyone have any other suggestions to try? I would hate to think I spent over one hundred dollars on a new phone only for it to have problems within the first month. If there isn't a way to solve it, does anyone know if it would be possible to gain some sort of reimbursement?

Thank you in advance.

 

[Rukbat]

It's still under wwarranty. Bring it in to Verizon and have the techs take a look at it.

 

[Saleen1978]

I have the same problem & so do alot of others. I believe it has something to do with the recent Kit Kat update because my phone started messing up shortly after the update. I downloaded Verizon's messenger app from the playstore & I can send & receive pics now. We will just have to wait for them to fix this update because getting a new phone will not solve the problem.