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Metro $55 plan question

I don't know anybody in Alaska but I did a google search and apparently it's another place that can't be called. I guess "nationwide" is now left to interpretation.
 
Yesterday my daughter got a text message from a Metro Notification on her phone stating:
"Your Data use this month places you in the top 5 percent of users. Use Wi-Fi to help avoid reduced speeds."
That text message came around noon of yesterday, 6:30am this morning she received a new text from METROPCS. The new notification says "Your Data Usage is among the top 5 percent of users. Data speeds for the rest of your current bill cycle may be reduced. Email ServiceAgreement@metropcs.com"

She is on the $55.00 unlimited plan ...what gives? I thought there were no caps with this new "unlimited plan" ....am I wrong? :confused:
 
call customer service and have it checked out. they'll be able to fix it for you.

what are you daughter's phones activities?
 
THE W said:
call customer service and have it checked out. they'll be able to fix it for you.

what are you daughter's phones activities?
Click to expand...
lots of netflix and youtube, she sent a email to the address provide in the text message (data support team). They contacted her and asked for her password, now we're waiting to hear something back again!
 
divagirl said:
Yesterday my daughter got a text message from a Metro Notification on her phone stating:
"Your Data use this month places you in the top 5 percent of users. Use Wi-Fi to help avoid reduced speeds."
That text message came around noon of yesterday, 6:30am this morning she received a new text from METROPCS. The new notification says "Your Data Usage is among the top 5 percent of users. Data speeds for the rest of your current bill cycle may be reduced. Email ServiceAgreement@metropcs.com"

She is on the $55.00 unlimited plan ...what gives? I thought there were no caps with this new "unlimited plan" ....am I wrong? :confused:
Click to expand...

I thought so too. Those bastards.
 
can both of ya go into your metro account at metropcs.com and check data usage for me please? im curious to see how much data ya been using cuz im trying my best to get capped but i remain at 0% no matter how many movies i stream on netflix or how many songs i stream on pandora.

TnUSg.png
 
I've used a gig a day a few days in a row riding the bus to work, streaming NetFlix and such. No such messages from Metro.

My data usage is at 3% and my cycle ends in a few days.
 
divagirl said:
lots of netflix and youtube, she sent a email to the address provide in the text message (data support team). They contacted her and asked for her password, now we're waiting to hear something back again!
Click to expand...


That whole bit about asking for the password throws up red flags to me. You might want to look into that.
 
divagirl said:
lots of netflix and youtube, she sent a email to the address provide in the text message (data support team). They contacted her and asked for her password, now we're waiting to hear something back again!
Click to expand...

DANGER! Will Robinson! DANGER!

I would tell your daughter to put that email down and take 10 steps backwards from it.

There is no way I'd know that anyone would want her access info for her account. This smells like a Phishing attempt to me and if your daughter already gave them her password What Else Did She Give Them. She could already have a compromised identity and not even know it. So far as the email goes, it could say Metro's Right Hand to God Dept. and not necessarily go there (look at the original message info from the sender).

She should either communicate with Metro from their website **the she accesses NOT by hitting ANY hotlink** or to a phone number She Knows is Metro (already has it in her phone).

This deal smells like serious poopee to me.

Bruce in Ocala, FL
 
n4zty said:
can both of ya go into your metro account at metropcs.com and check data usage for me please? im curious to see how much data ya been using cuz im trying my best to get capped but i remain at 0% no matter how many movies i stream on netflix or how many songs i stream on pandora.

TnUSg.png
Click to expand...

Hi N4zty, thanks for your reply. I checked hers at the website that you provided, its at 61%, mine is at 39%
We both are on the $55.00 unlimited plan!
 
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