ebj5883
Newbie
Sorry all, but I just have to vent a little bit. I set up my account today for auto-pay, but there really isn't any sort of "confirmation" that the bill will just be taken care of once you set up the information, so I decided to just give a quick call to make sure I was all set to go. This "quick" call took approximately 20 minutes, the first 10 of which was spent trying to explain to the customer service rep what I was trying to ask. It took being placed on hold so she could "talk to her supervisor" to finally come back and ask me "are you trying to set up your account for auto-pay?", which I was then able to finally say "I already set up my information... I just need to know if I'm all set, from now on...", and she was finally able to say "oh, yeah you're all set sir".
Now I'd love for this to have stopped here, but she then informed me that she had inadvertently "reset" my entire online account, and that I no longer have any username or password. So the last half of the 20 minute call was spent trying to sort out those details and set my account back up. Finally, since I spent my lunch break dealing with this, I just had to drop it and told her I would call back after work. After I got off the phone, I went back to my computer, but noticing that the site was still open, I said "what the hell" and tried my old information to log in, and voila... it worked.
Now I'm back to not being sure if I'm set up for auto-pay, and even more than that, I'm wondering who's account was just erased...
Now I'd love for this to have stopped here, but she then informed me that she had inadvertently "reset" my entire online account, and that I no longer have any username or password. So the last half of the 20 minute call was spent trying to sort out those details and set my account back up. Finally, since I spent my lunch break dealing with this, I just had to drop it and told her I would call back after work. After I got off the phone, I went back to my computer, but noticing that the site was still open, I said "what the hell" and tried my old information to log in, and voila... it worked.
Now I'm back to not being sure if I'm set up for auto-pay, and even more than that, I'm wondering who's account was just erased...