Help Microsoft Exchange suddenly Draining My Battery

[peachy125]

Hi all,

Just looking to see if anyone has any answers to the issues im having with my android phone at the moment. I upgraded 2 months back to the LG G4 H815, i had all my email addresses set up including hotmail and one outlook address. The phone was running fine and ive found the battery was brilliant and lasts all day no problem with medium to heavy use. I even have music on my micro sd that i listen to as im going to sleep and can wake up in the morning and the music is still playing and has only used 15% of the battery which i found unbelievable. Anyway, the last 3 days the battery has been running dead after just two or so hours, and on going into the battery usage i noticed that Microsoft Exchange had been hammering my battery, and i havent changed any settings whatsoever so why suddenly is Microsoft exchange using 68% of my battery? I know all hotmail addresses have been taken over by outlook, but is it a hardware fault or a fault on the Microsoft side. My HTC One still deals with it just fine, wish id of stuck with my trusty HTC one m7 (brilliant phones) but like a fool i gave it to my wife!

Any help on this would be very much appreciated.

Regards, Martin.

 

[SavageRobot]

I'm using Outlook on Exchange and not having this issue. Could try clearing cache if there has been an update that's causing problems somewhere? Settings>General>Apps scroll across to all, "Exchange" clear cache.

 

[peachy125]

Thanks for your reply Savage Robot, I'll give it a shot.

Martin

 

[Johnna Blackburn]

Hi all,

Just looking to see if anyone has any answers to the issues im having with my android phone at the moment. I upgraded 2 months back to the LG G4 H815, i had all my email addresses set up including hotmail and one outlook address. The phone was running fine and ive found the battery was brilliant and lasts all day no problem with medium to heavy use. I even have music on my micro sd that i listen to as im going to sleep and can wake up in the morning and the music is still playing and has only used 15% of the battery which i found unbelievable. Anyway, the last 3 days the battery has been running dead after just two or so hours, and on going into the battery usage i noticed that Microsoft Exchange had been hammering my battery, and i havent changed any settings whatsoever so why suddenly is Microsoft exchange using 68% of my battery? I know all hotmail addresses have been taken over by outlook, but is it a hardware fault or a fault on the Microsoft side. My HTC One still deals with it just fine, wish id of stuck with my trusty HTC one m7 (brilliant phones) but like a fool i gave it to my wife!

Any help on this would be very much appreciated.

Regards, Martin.

I'm having the very same problem. Bought the G4 in September and no problems at first. Then all of a sudden it started draining my battery in 45min. AT&T worked on my phone and ended up replacing it. Same problem with the replacement. Hotmail is my real estate business email but can't use it on this phone. How do we get tech support from this site?
Thanks
Johnna