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Missed Free Shipping

M

Mike_B

Well-Known Member
So, I missed the field needed to get the free overnight shipping. According to CS, they must cancel the order and cannot just remove the shipping charge. Does this some reasonable? Because it doesn't to me. Normally, I would just have them cancel it and I could resubmit it, but the problem is that I will have to wait 72 hours to be able to place the order again.

So, what would you do? Eat the $8 shipping? Not worry about the 72 hour delay? Or what?
 
I paid the $8 for overnight shipping. There is a place to enter the code FREEOVERNT and get next day shipping for free.
 
how come there was absolutely no option for me to even pay for overnight shipping??

i only had two options and both were 2 day shipping. I could have paid $8 and received it before 3pm but there was absolutely no overnight shipping option. wtf is that?
 
I did the chat option to ask and was told to not bother unless I order it after a certain time on the 28. If I order before the 28th I WILL get it on the 29th at no additional cost. Not sure if it matters but I'm also a preferred customer with Verizon.
 
Darbley77 said:
I did the chat option to ask and was told to not bother unless I order it after a certain time on the 28. If I order before the 28th I WILL get it on the 29th at no additional cost. Not sure if it matters but I'm also a preferred customer with Verizon.
Click to expand...

so exactly what shipping method did you chose?
 
I missed the Free Overnight shipping too when I originally ordered, but when I saw that there was a code (FREEOVERNT) I just called customer service (*611) and the nice lady was able to take down my order number and she called their "online sales team" who was able to update my order with the code. Hope that helps...I know I can't wait to get my new Incredible phone and trash my Crapberry Storm!
 
I didn’t get an option to choose less then free overnight shipping? Not complaining but I don’t see why people are having this problem.
 
Yeah, I just ordered a half hour ago and there weren't any options for shipping, It just said 'free'...

------------------------------------------------------------------------------------------
Due now: Detail of charges to be billed to account

Shipping: Free
Subtotal: $199.99
Tax**: $16.00

Charges will appear on your next bill: $215.99

------------------------------------------------------------------------------------------
 
Not sure how people are having issues either TBH, I placed my order at midnight last night and it automatically had free overnight selected. I didn't pay much attention after that but I don't remember seeing a section to change the shipping. Maybe there is one and people are messing with it?
 
I pre-ordered mine today, and they had overnight shipping included for free... Not sure but they must like me or something :)
 
Again, if anyone is having problems, simple really, not to mention Verizon has it on pretty much every phone ad on there website.

Use the promo code: FREEOVERNT
 
I'm going to order soon but on VZW there are all sorts of banners offering free overnight shipping. In fact, I've never not gotten it.

My guess with the differences is that even though VZW is one company nationwide, there are actually different regions that have slight differences (if you've ever gone through an "easy move" they explain it at that point...they literally have to close your account and reopen a new one in the new region). So maybe different regions are treating it differently? Perhaps some are choosing to ship 2 day on Tues the 27th instead of overnight to save on cost?
 
I paid the 8 bucks...I'm going to call up Customer Service right now and see if I can get my 8$ back...thanks for the tips everyone...

also the only option that I was showing as free(all my work CPUs are set as supposedly being in Dallas, TX) was guaranteed 2 day...
 
I placed my order this morning around 8:30 AM CDT and it shows the same thing.

Due now: Detail of charges to be billed to account

Shipping: Free



I called a CSR and she verified that the phone is shipping over night for free. I didn't know about a code until I read this thread.

I remember seeing a banner talking about either free activation or free overnight shipping on orders placed Friday-Monday. Not sure what the cut off time is for that.
 
simong79 said:
I placed my order this morning around 8:30 AM CDT and it shows the same thing.

Due now: Detail of charges to be billed to account

Shipping: Free



I called a CSR and she verified that the phone is shipping over night for free. I didn't know about a code until I read this thread.

I remember seeing a banner talking about either free activation or free overnight shipping on orders placed Friday-Monday. Not sure what the cut off time is for that.
Click to expand...

I also called to confirm my free overnight shipping. It IS there on my order. I ordered at midnight.

Is anyone's confirmation email showing them the applicable taxes that will be billed???

Mine only says 199.99

does that mean I don't pay for tax??
 
xtlosx said:
I pre-ordered mine today, and they had overnight shipping included for free... Not sure but they must like me or something :)
Click to expand...
Same here...
Shipping Option **** Overnight Shipping Free
Tax** $42.40
Total Due Today
(amount will be charged to your credit card) $572.39

lohr700 said:
I also called to confirm my free overnight shipping. It IS there on my order. I ordered at midnight.

Is anyone's confirmation email showing them the applicable taxes that will be billed???

Mine only says 199.99

does that mean I don't pay for tax??
Click to expand...
Lucky you... I had tax. What state?
 
Howie said:
Same here...
Shipping Option **** Overnight Shipping Free
Tax** $42.40
Total Due Today
(amount will be charged to your credit card) $572.39


Lucky you... I had tax. What state?
Click to expand...

The "wonderful" state of Georgia for me.

Looks like I might be lucky and not have sales tax for online ordering. I also just ordered a 16gb class 6 microsd card from amazon. It was free shipping. The amount that was billed to my credit card was the list price on their website. ;)
 
the reason people are having "issues" is because we are all getting different options when it comes to shipping.

for example i WAS NOT given a choice of overnight shipping AT ALL. i had to select between 2 different 2nd day shipping options.

some people are saying they just had a "free" option, others had the option of "free overnight" unlike I did which is why there is some confusion.

apparently it doesn't matter which shipping method was selected, we will all be getting them on 4/29 as long as we order before 4pm on 4/28 (keep in mind some people paid extra to get them earlier in the day on 4/29)


i hope this clears any confusion that may be left
 
lohr700 said:
The "wonderful" state of Georgia for me.

Looks like I might be lucky and not have sales tax for online ordering. I also just ordered a 16gb class 6 microsd card from amazon. It was free shipping. The amount that was billed to my credit card was the list price on their website. ;)
Click to expand...


Grabbed a 16gb microsdhc from amazon as well. Shipped out today! :)
 
varaonaid said:
Grabbed a 16gb microsdhc from amazon as well. Shipped out today! :)
Click to expand...

I would usually say that you are lucky that it went out today. Mine wont be sent out till tomorrow. buuut, I just remembered we won't have the phone till the 29th! :eek:

P.s. I am going to still say you're lucky, despite what I just wrote. Some one one here is allegedly getting it early from vzw. I'm assuming it's for "advertising the phone through word of mouth". Not even close to being Carnival... I mean fair. :D

And you also are going to have 24 more hours to organize all your sh(t onto your phone. also not carnival. I have 78gb of stufff I want on my phone that I need to condense to 16. this might take a while....
 
LOL...I didn't even think about going ahead and loading it with music, movies and ebooks. I think I will. Thanks for the suggestion!

Strangely, I ordered it on Sun on a free prime trial and got it Tues instead of Wed. That was two day shipping from SUN! Crazy...not that I'm complaining.
 
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