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Mobile Data Disconnected Problem

ouch1976

ouch1976

Android Enthusiast
I bought a used, rooted DNA and for some reason I cannot get my mobile data going. Here is what I know so far:

1 - Running ViperDNA rom
2 - I'm using Verizon Wireless
3 - I can receive/send texts and make/receive phone calls
4 - HTC Settings show Mobile Data is "ON" but underneath is says "Disconnected"
5 - Venom Tweaks Quick Settings show Mobile Network is "Enabled" & Network Mode is "WCDMA preferred"
6 - SIM card works perfectly in my S3

I've factory reset, removed & reinserted the SIM card, rebooted several times. But nothing works. I've called Verizon and they said that they see the phone on my account and it should be working fine. And once I told them it was rooted, they said that they can't help me...

Has anyone experienced this? Am I missing something?

Mods, I put this in the lounge in hopes that it would reach a broader group of people. And while it's specific to the DNA, I see that other people have had this issue, but I couldn't find a solution. But feel free to move it anywhere you see fit...
 
You bought it used and root-ed. There is no way to know what state it was in when you bought it.

If it was un-root-ed then the Factory Data Reset would have been sufficient to get you back to a clean slate.

You know the next step ...

... Thom
 
Assuming that you are in the US, you'll want to verify that your APN (Access Point) settings are correct.

According to what I could find, the settings for Verizon Wireless should be:


  • Name : Verizon
  • APN : Verizon or vzwinternet
  • Proxy : null
  • Port : null
  • Username : Mobile Number@vzw3g.com
  • Password: vzw
  • Server :
  • MMSC : http://mms.vtext.com/servlets/mms
  • MMS Proxy : null
  • MMS Port : nul
  • MCC : 310
  • MNC : 012
  • Authentication type : Not Set
  • APN : Not Set

If they are or they don't work, you should contact Verizon to find out what they should be for your service.
 
Thanks Lunatic! It looks like my APN is locked, so I'm reading about Tweakker to get the proper setting in place...thanks for pointing me in the right direction!
 
Thanks again. All I needed to do was create a new APN with the following:

Name: Verizon
APN: vzwinternet
Bearer: LTE

MCC was pre-populated with 311
MNC was pre-populated with 480

Now I'm rocking a sweet Rom, 4G LTE, and an awesome phone...
 
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