Motorola g7 Play won’t update nor upgrade to Android 10

[Antonio Salazar]

I got a used Motorola g7 play 32gb on ebay, it’s all working fine (I tested everything with Phone Doctor Plus), only that it comes with Android 9 and on update settings it offers to update to “PPW29.98-66”, but it won’t update “Unsuccessful software update”.

I’ve cleared the cache and then reset to factory settings, same problem.

Is there any way to force an upgrade to Android 10 with a cable or something?

According to this test I did, the phone isn't rooted or anything. My WIFI is good.

Any help much appreciated

 

[ocnbrze]

you can try and use moto's utility program, Rescue and Smart Assistant on your pc to update your phone.

here is the guide:
https://support.lenovo.com/us/en/solutions/ht102605

and here is the program, if you do not have it already:
https://support.lenovo.com/us/en/downloads/ds101291

edit:found those solutions from this thread:https://forums.lenovo.com/t5/moto-g...G7-update-repeatedly-unsuccessful/m-p/4500476

 

[Antonio Salazar]

you can try and use moto's utility program, Rescue and Smart Assistant on your pc to update your phone.

here is the guide:
https://support.lenovo.com/us/en/solutions/ht102605

and here is the program, if you do not have it already:
https://support.lenovo.com/us/en/downloads/ds101291

edit:found those solutions from this thread:https://forums.lenovo.com/t5/moto-g...G7-update-repeatedly-unsuccessful/m-p/4500476

Wow! it worked like a charm. Super-Thank you!

 

[ocnbrze]

Wow! it worked like a charm. Super-Thank you!

NICE!!!!!!!!!!

glad it worked.