I have 1.34 GBs of images that I would like to move off of my Samsung S10e cellphone and into my laptop computer. My interaction with Samsung technical support didn't help me. My call was put on hold for 10 minutes as the support person searched for an answer. My call was disconnected and he hasn't called me back. I gave him my cellphone number.
I moved the 4 photo albums out of the Samsung Secure Folder. The only option available to me under the 3 vertical dots (More) is Move to Secure Folder. The support person asked me if I had a Samsung laptop. Is there such a thing? What difference does that make? He didn't even ask me what operating system I'm using. Then he asks me to install Samsung Smart Switch on my cellphone. Done! Then he asks me to install the same on my laptop. Only the mobile version is available at Google Play. He asked me to try to install it. Failed!
All I want to do is move all of my pictures and documents from the Samsung Secure Folder onto my laptop computer, which will also clear up some used memory on my cellphone. Please advise!
I moved the 4 photo albums out of the Samsung Secure Folder. The only option available to me under the 3 vertical dots (More) is Move to Secure Folder. The support person asked me if I had a Samsung laptop. Is there such a thing? What difference does that make? He didn't even ask me what operating system I'm using. Then he asks me to install Samsung Smart Switch on my cellphone. Done! Then he asks me to install the same on my laptop. Only the mobile version is available at Google Play. He asked me to try to install it. Failed!
All I want to do is move all of my pictures and documents from the Samsung Secure Folder onto my laptop computer, which will also clear up some used memory on my cellphone. Please advise!