Help MT4G Connection Failure

[Copronymous]

Greetings!

I have a Samsung Captivate, so I'm a less familiar with MT4G issues.

My sister (who lives 700 miles away from me) texted me today. TMobile has reset her phone twice in the 2 weeks she's owned the phone because of a "connection failure" message related to her data network. She says it doesn't work more than it does work. She says reception is a non-issue because she has pretty much full bars.

Anybody have similar experiences. I've checked pages of threads but can't find anyone else with the same problem.

My gut says she's having 4G connection issues related to either the antenna or (more likely) the modem/software.

I'm thinking she should just take it back and get a new one, but I figured I'd check for a simple fix first.

 

[doom4420]

Mine has done the same thing. Go to settings, wireless and networks. Go to the mobile networks option, click on Network mode. Change network mode to gsm only. Go back to main screen and watch it go to the edge network. Once on the edge network, try pulling up a web page.

If that works, go back to the same spot (Network mode) and change it back to GSM/WCDMA auto. See if it changes the network on the connection bar and you can get back to the internet. This process worked for me this morning when multiple reboots would not, and this was from T-Mobile's tech group on the phone.

 

[Copronymous]

Very nice...I'll have her give it a shot.

Thanks!