Please help. This is a brand new box just arrived today. After plugging in it booted to the launch screen at which point I realised the remote control would not work. After trying different batteries I went next door to my neighbour who has the same box. My remote magically worked on his box but his did not work on mine. I tried resetting the box again but no joy.The box seems to be stuck in the on position. Upon switching it on the red light immediately goes blue and then is completely unresponsive. I have no mouse to plug in but the fact no remote will communicate with the box suggests there is a problem. Is this familiar to anyone? Does anybody have any ideas whatsoever what is going on before I schedule a return? Thanks in advance.