Help My love/hate relationship with the Captivate

[harryk92]

Starting off with a love/hate list:
Love- I love this phones fast speeds, excellent screen/display, graphics processing, overall design, and overall feel.
Hate- Why the hell does it randomly shut off when sleeping? CKA has not made a difference in that issue. It is to the point of randomly shutting off ten times per day. It did not do this the first three days, now it does. I have had this phone for less than two weeks.
More hate- There is not even a confirmed date (that I know of, or is generally known of) that android 2.2 froyo will be released. Other phones even have 2.3 on them now, if not 2.2. We are stuck with 2.1. Why? Is the update so delayed because they (att or samsung, I don't know) will try and fix the battery problem in the update? Will the update even happen at all? Can the battery problem even be solved with an update?

Sorry my thoughts seem very jumbled but these issues are bugging the hell out of me and making my phone very unusable. I still have 80ish days left on the costco warranty for this phone.

Can anyone offer up some FACTS (a link) proving that some of these problems will be addressed/fixed, not just speculation?
Thanks

 

[sremick]

Hate- Why the hell does it randomly shut off when sleeping? CKA has not made a difference in that issue. It is to the point of randomly shutting off ten times per day. It did not do this the first three days, now it does. I have had this phone for less than two weeks.

Known issue. Exchange it. There are many threads about this already.

Other phones even have 2.3 on them now, if not 2.2.

The only phone with 2.3 is the Nexus S. 40% of Android phones still run 2.1. It's not like we're all that uncommon.

Don't get me wrong: I want 2.2 as much as anyone. But it's because of other reasons, technical, logical and practical... not because I'm going to pretend that there's only a tiny few phones out there still on 2.1.

We are stuck with 2.1. Why? Is the update so delayed because they (att or samsung, I don't know) will try and fix the battery problem in the update? Will the update even happen at all? Can the battery problem even be solved with an update?

Any "battery problem" is exponentially overshadowed by the GPS problem... a problem so real that it's now a running joke across all cell/Android news sites and even AT&T themselves no longer advertise the Captivate as having GPS at all. Nor does Best Buy.

Can anyone offer up some FACTS (a link) proving that some of these problems will be addressed/fixed, not just speculation?

You already know the same facts the rest of us do. Asking for more won't make it appear. The story is still the same: Samsung and AT&T have promised that the Captivate will get 2.2... they said they were shooting for by the end of 2010 but obviously that's unlikely, however it was carefully worded to never be a promise. They've never promised any timeframe.

 

[reinbeau]

As sremick has said, the shutdowns are a known issue. There's an internal AT&T memo posted in this thread over on XDA, that lists the IMEI numbers affected. Some AT&T personnel will deny the existence of the memo, be persistent, they will replace your phone. If you can get to an authorized AT&T warranty center (in person) you can check the phone yourself to make sure they don't replace it with yet another phone in the same IMEI range. There's one not too far from me, but some don't have any within a 300 mile range, somewhere in that thread there's a link to a warranty location locator.

 

[Jack45]

It is to the point of randomly shutting off ten times per day. It did not do this the first three days, now it does. I have had this phone for less than two weeks.

Can anyone offer up some FACTS...

Fact: you should have exchanged the phone after the first random shutdown.

Fact: if family members are counting on reaching you in an emergency, you are placing them at risk.

I'm sure you're a responsible individual and, as such, should make it a point to go back to your vendor today and exchange the device.

Don't settle. Don't wait. Own it.

 

[Shelbster]

What if your samsung tv randomly shut off 10 times a day. Would you just accept that? Would you go on to a forum to ask for advice? Or would you take it back and get a new tv that did not shut itself off?

I think the answer is pretty clear...

 

[harryk92]

Good points everyone. Since there seems to be no absolute established way to fix it, I will just head off to Costco and get another. My only fear is that the new one I get will be in the same batch of defective phones. Perhaps I should try another Costco.

 

[Jack45]

>>> I will just head off to Costco and get another.

Thanks for listening.


>>> My only fear is that the new one I get will be in the same batch of defective phones. Perhaps I should try another Costco.

Valid point. It's this logic that causes me to recommend that individuals go to an alternate AT&T corporate store, Costco, etc. if feasible.

Best wishes. Oh...and if the replacement exhibits the same symptom, go through the paces again. It's luck of the draw as the problem is not universal.