You know, T-Mobile, if anything, is known really well for their customer service and willingness to go outside the mold and do things their way. It is because of T-Mobile that we have seen rates for unlimited calling plans fall, price of adding lines fall and most of all, more options at what plans we can choose from.
I know they are not perfect, but I have no issues with them.
Now, here is my situation.
I got my T-Mobile plan back in June of 2009. Signed up for a 2 year contract which puts me out to June of 2011. I have been on their 600 Min/mo plan with MyFaves. Thanks to MyFaves, I don't eat into my minutes too much, but I am using my phone more and more for business than not, so I am getting close to using my minutes up (thankfully most people I talk too regularly are T-Mobile employees, so Mobile-2-Mobile kicks in), but those on other carriers (like my family) eat into my minutes.
Anyway, I wanted to go to an Unlimited Plan with Voice, Text and Data and found that it was cheaper than my 600 Mon/Mo plan!!
So the plan I ended up with is this one:
Even More Plus Unlimited Talk + Text + Web
Now, even though this is a non-contract plan, and I am still under contract, they allowed me to change to this plan, at the non-contract rate, but told me that I have to finish my contract term before I can cancel (or get hit with the ETF), then after that, I can stay on the non-contract plan and just pay month to month without being forced to re-new.
Drawback, I don't get a subsidized phone at the end of my contract term if I stay on this plan, unless I change my plan to a contracted plan (which is more per month).
Option: Use their EIP service to buy a new device, spread the payments for that device over 20 months with no interest or fees.
All in all, very nice and something that is worth looking into if you are paying more than $79.99/mo for your voice/text/data plan.