Help N6 sim card issues

[31ken31]

Phone is 5 days old and the battery went dead. Plugged it in charged a hour and turned it back on and got this a message sim has locked power cycle device. Pic attached. Any ideas? Its on sprint and they cant seem to figure out why is says that. Also tried google support and again never heard of this happening.

 

[KOLIO]

Try a cache wipe in recovery.
If that doesn't do the trick, a factory reset is in order.
If neither of those items work, it's covered by the warranty,take it back to the place of purchase.

 

[31ken31]

Tried that already. Even fresh 5.1.1 image flash no go

 

[marctronixx]

are you rooted? were you rooted when this happened?

if the phone is 5 days old exchange it. i dont see the issue here. let them worry about it.

remove the sim card. if you have another sim card that is compatible, insert it then try the factory reset. but again, take it back if its so new...

 

[jj14x]

This looks like your SIM card is locked. Ask Sprint to replace it - that might resolve the issue.