Hello, yesterday my wife's phone started displaying app screens, changing every second or so. It seemed like it was displaying all open apps. She had to force it to restart by holding down the power key. That worked but it has done it again several times. Anybody know what could be causing this?
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Help need help - android 9
- Thread starter MAK37
- Start date
Did she install a new app lately?
Sounds like ads are popping up from a recently installed app
Sounds like ads are popping up from a recently installed app
what phone do you have? when did this start happening? try put the phone in safe mode.
She can't remember any recent apps, but that could be the problem. It's not ads though, it's like screen shots of the apps active on her phone. A shot of her home screen, one of a settings screen she had open, there or four others. They weren't just pictures, they were showing the correct current information.
svim
Extreme Android User
Is it possible to take a screen capture on the phone itself so you can post it here. That might help clarify just what the problem is.
https://www.devicesfaq.com/en/screenshot/zte-blade-v10
Of course the phone sounds like it might be too messed up to do this. If that is the case, could you take a clear, close up picture of her screen using your phone, or any camera really, and post that instead?
https://www.devicesfaq.com/en/screenshot/zte-blade-v10
Of course the phone sounds like it might be too messed up to do this. If that is the case, could you take a clear, close up picture of her screen using your phone, or any camera really, and post that instead?
It sounds like the recent apps overview has somehow been activated and started scrolling through (though I can't remember precisely what the Android 9 version of that looked like). I hope this is just a software issue and not a hardware glitch - if these phones still had buttons for this type of thing I'd consider the possibility that one had got stuck.
Her phone did it again last night, here is a video (file too big to upload), any help welcome
https://www.dropbox.com/s/y4etm3tho54op3i/Video.mp4?dl=0
https://www.dropbox.com/s/y4etm3tho54op3i/Video.mp4?dl=0
Hajji Abdoullah
Newbie
Hello there,
This maybe because someone hacked the phone. Try resetting it by restarting the phone into recovery mode and then reset it. This should resolve the problem. Make sure first you save all your data by backing it up.
puppykickr
Android Expert
I have never seen exactly what the video shows, but something less intense and similar.
It was actually just a really dirty screen, causing the device to believe the screen was being touched.
A screwy screen protector could have the same effect.
Also, check to see if the device has any settings for the screen sensitivity.
It was actually just a really dirty screen, causing the device to believe the screen was being touched.
A screwy screen protector could have the same effect.
Also, check to see if the device has any settings for the screen sensitivity.
puppykickr
Android Expert
The best bet would be to put the device into safe mode, and see if the problem persists.
This would let the user know if it is an app that was downloaded or an internal app issue.
Also, the odds of a 'hacked' device are basically non-existant unless someone else has had physical access to the device itself.