Help need help asap

[boatman]

Was trying to do a cache wipe base on this

"Turn the phone off....hold down the power and both volume buttons at the same time for a few seconds, a menu will appear....use the bottom volume button to scroll down to "recovery"....use the up volume button to select recovery....there will be a pause....when the android appears on the screen...push both volume buttons at the same time, another menu will appear...use the down volume button to scroll down to "clear cache partition"...use the power button to select it...it will format the cache...when its done....push the power button to restart the phone....and you're done."

What I have on my screen is the droid robot with its front panel open, and a red triangle with an explanation point. And the phone won't do anything! And I can't do a battery pull on this phone!

Pls help me.

 

[djclemon]

You are stuck on the part where you have to push both volume buttons at the same time, n hold down for10 seconds, i have found that the phone is very picky on this one, and u must make sure you are pushing on both at exactly the same time, and hold down for a good 10 seconds as the next menu does not appear until you release the buttons! Just keep trying, you will get it!

 

[B360155]

According to step 5 in these instructions, when you see the Android appear, press and hold the volume down button, then tap and release the volume up button. I've had better luck with this method than trying to press and hold both the volume up and down simultaneously.
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/93162/p/30,6720,8417

 

[boatman]

thanks! worked like a charm.