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Help Need HELP With Galaxy SIII Earpiece

M

Marcus_SwJ

Newbie
Hello there. I have bought my Samsung Galaxy SIII a few weeks ago ( about 2 weeks if I'm nt mistaken) and I love it very very much. And I've also bought some case to protect it since the 1st day. And currently I'm using the case mate pop for it. However, today when I take a look at my SIII I found out that the the earpiece is slightly slanted to the right and it formed a quite a huge gap. And between those gaps I can see something silver and chrome like inside of it. I think it is the inner parts of the phone related to the earpiece. I have no idea how this happen because I'm using my SIII everyday untill today I noticed this.

I've never dropped my SIII and I take very good care of it. The only thing I did was taking out the case mate pop and I applied slight pressure to it because it was a little hard to take off. I'm wondering is this the reason that causes the slant and gaps? And I wanted to know if others had the exact same problem or am I thinking too much and didn't notice it the 1st day until today? I'll attach some pictures so you guys can take a closer look.

I need some advice guys I'm desperate! Thanks in advance.


*EDIT* I also found out that I can slightly move the earpiece. Just a little bit. But still I cant make it to close the gap and that silver thingy. Is it suppose to be a little bit loose?
 

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Marcus_SwJ said:
Hello there. I have bought my Samsung Galaxy SIII a few weeks ago ( about 2 weeks if I'm nt mistaken) and I love it very very much. And I've also bought some case to protect it since the 1st day. And currently I'm using the case mate pop for it. However, today when I take a look at my SIII I found out that the the earpiece is slightly slanted to the right and it formed a quite a huge gap. And between those gaps I can see something silver and chrome like inside of it. I think it is the inner parts of the phone related to the earpiece. I have no idea how this happen because I'm using my SIII everyday untill today I noticed this.

I've never dropped my SIII and I take very good care of it. The only thing I did was taking out the case mate pop and I applied slight pressure to it because it was a little hard to take off. I'm wondering is this the reason that causes the slant and gaps? And I wanted to know if others had the exact same problem or am I thinking too much and didn't notice it the 1st day until today? I'll attach some pictures so you guys can take a closer look.

I need some advice guys I'm desperate! Thanks in advance.


*EDIT* I also found out that I can slightly move the earpiece. Just a little bit. But still I cant make it to close the gap and that silver thingy. Is it suppose to be a little bit loose?
Click to expand...

human error mistake.

you probably pushed in the ear piece when trying to put on or take off the case. theres nothing you can do to fix it. but if you have warranty then maybe u can get replacement.
 
streetkilln said:
human error mistake.

you probably pushed in the ear piece when trying to put on or take off the case. theres nothing you can do to fix it. but if you have warranty then maybe u can get replacement.
Click to expand...

Thank you for the quick reply. Can u pls explain more about pushed in the earpiece? Its easy to put on the case. Bt when I tried to take it out its hard so I apllied some force on the top right and left corners. It's quite an expensive phone. Quite disappointed with this.

And yes I'm still under warranty but what should I tell them? Like it happened or I made it? :)
 
Marcus_SwJ said:
Thank you for the quick reply. Can u pls explain more about pushed in the earpiece? Its easy to put on the case. Bt when I tried to take it out its hard so I apllied some force on the top right and left corners. It's quite an expensive phone. Quite disappointed with this.

And yes I'm still under warranty but what should I tell them? Like it happened or I made it? :)
Click to expand...

id say you dropped it. not use did it use self but like accident. they should give you a new one.
 
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