Need help with my android

[taylcar]

My phone is acting crazy. I don't know what to do and have been told to reset it but I don't know how to do that. Can anyone help me? I have the ZTE Merit. Thanks so much.

 

[dontpanicbobby]

Welcome to the forums taylcar. I found this answer for you on the Radio Shack Mobile Product Support Forum

ZTE Merit - Factory reset via hardware
Options
‎02-26-2013 02:03 PM

Begin with the device powered off.

Press and hold the Menu key, the Volume Up key, and the Power key for 5 seconds.

When the Android system recovery utility screen appears, use the volume keys to navigate to wipe cache partition.

Note: The ZTE Merit has a known issue that requires the user to select Wipe cache partition to perform the factory reset.

Press the Back key to select.

Scroll to Yes and press the Back key.

The device will reset and reboot.

There was a software solution at Hard-Rest.com. The software solution will probably be easier for you. They don't allow copying from there solution pages.