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Help Need picture mms help

TrustSerenity

TrustSerenity

Well-Known Member
I keep getting the message in the picture that I included. I just received this replacement phone today and for some reason all the pics I took with this phone I can't send a slideshow. Funny this is I can send a slideshow with pics taken from my old phone that was saved on my SD card. Both phones are galaxy s3. Verizon tech support is no help. Can anyone help me?
 

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Correct me if I'm wrong but I think 1000kb is the maximum you can send in an mms? and the photo/video you are trying to send is 1187kb. Try find a smaller size to test with and see if you get the same error. I just checked on mine, and anything above 1MB gives me a similar warning.
 
These are pictures that are being taken with the phone. I've never had issues before. All of a sudden I get a replacement phone and all of the pics I take with it give me that error when I try to send 2 pics in a text. Yet my pics taken with the same settings just a different s3 send without a problem.
 
The size of a picture depend on the details in the picture. Take a picture, move the camera 1/4" and take another picture and the two pictures won't necessarily be the same size.

It's probably just a coincidence that the pictures you're taking now are larger.

Also check the message size limit in your text app (whichever one you use) in menu/settings/mms for a size limit. Call Verizon tech support, get to talk to someone who can give you a definitive answer (ask to speak to a supervisor, level 2 tech support, whatever it takes) to find out what THEIR limit in mms size is. It could be larger or smaller than 1000KB. Set your app's limit to Verizon's limit. (You probably got a refurbished phone. The original owner could have reset that number, and if nothing was wrong with the software it wouldn't have been reflashed, so it would still be set wrong.)
 
It's not the settings. I had asked the tech guy to put me through to someone higher than him because he didn't know what he was doing and reading me the manual wasn't helping either but he wouldn't. I'll try and see if I have time to spend on the phone.
 
It seems like your phone isnt converting them. I took a 1.87mb picture just now and then attached it and its converted it to a 697kb file size.
 
I spoke with tech support and they are blaming samsung's latest software update for changing the slideshow size. My other phones had the new Samsung update and didn't have this problem. Verizon doesn't want to help. Oh well I'm over it.
 
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