Needed to replace the EVO--had to return to point of sale for exchange

[Granite1]

I took my El T into a Sprint corporate store to get a radio test done, they don't have the software yet. Hmm, ok I explained my symptoms, 3G dropping with good signal then popping right back up, signal just being downright lousy, works sometimes, sometimes it doesn't, etc. I even showed them my OG next to the El T, the OG had 4 to 5 bars, the El T had 1.

Finally they asked me where I picked it up, I told them BestBuy. They then refused to touch the phone after that. Completely ignored my pleads to even try a data refresh. I bought it from a 3rd party, it wasn't their responsibility.

I had to call all over town and find a BestBuy that had any in stock to get them to swap it out. They did swap it out, no questions asked and no receipt.

I still don't know if it was even a hardware failure.

 

[Tommydaniel]

It's usually a general rule that within the first 14 days(or whatever the return policy is) you have to take it back to the place of purchase. After that it depends on who you got insurance with.