network but no web!?

[spoon_platoon]

Hi guys,

My Desire recently died, long story (dropped in a pub etc etc). For the time being my friend and IT guy at work has "loaned" me a work phone. Desire Z (the one with the fold our keyboard, yes?).

Anyway, I am t-mobile (now EE I guess). I was told the phone was locked to vodafone so I guess i couldn't use it with my chip (also the splash screen is voda), but there is no harm in trying right?... right, it worked! So i can make/received calls, text etc. Anything a phone 'should' do but I can't get it to connect to my (unlimited) t-mob data.

Could this be because the phone is partially locked to vodafone, allowing me to call but not web? or am i missing something?
Settings>wifi & network>Mobile network (the data setting) is set to enabled. Can't figure out what is wrong other than a possible partial lock.

Any help will be greatly appreciated.

Thanks

 

[nickdalzell]

status icons? do you have any icon for data at the top of your screen? (3G, 3g with arrows above, or E, e with arrows above, etc? 1X whatever?) or do you just have bars?

 

[lunatic59]

The phone is most likely set to use the Vodafone APN settings. You will need to contact T-Mobile and find out what your APN should be set to.

 

[spoon_platoon]

Thanks both for your replies

status icons? do you have any icon for data at the top of your screen? (3G, 3g with arrows above, or E, e with arrows above, etc? 1X whatever?) or do you just have bars?

Nothing, no signal. all i get is the usual - "signal" bars>battery>time - dispplay. no icon or even (popup) mention that the network is unavailable.

The phone is most likely set to use the Vodafone APN settings. You will need to contact T-Mobile and find out what your APN should be set to.

Ok, so if i get the APN settings (FYI I have no idea what this is) how do i get the phone to work with it?
oh! and what does APN stand for/mean?

thanks again guys

 

[lunatic59]

APN is your mobile access point. You set it in menu>settings>wireless & networks>mobile networks and I believe you hit menu for options, however it's going to vary a little between versions and phones. When you talk to T-mobile, I'm sure they can walk you through it.

 

[mikedt]

Thanks both for your replies


Nothing, no signal. all i get is the usual - "signal" bars>battery>time - dispplay. no icon or even (popup) mention that the network is unavailable.


Ok, so if i get the APN settings (FYI I have no idea what this is) how do i get the phone to work with it?

Go here:
T-Mobile - Help & Support
Select the Phone settings tab, enter your T-mobile number, and they should be able to send you the required settings automatically. If that doesn't work, there's a manual settings page as well. I assume you're in the UK, because you mentioned Vodafone.

Toh! and what does APN stand for/mean?

Access Point Name. Contains the information a phone requires to connect to the internet and do MMS with a particular carrier. Each carrier is different.