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Help New 64Gb Oneplus One won't charge

A

awesome randy

Newbie
I got my new One yesterday. It was working fine when I first started it, the phone is VERY nice. Unfortunately, the phone will not charge at all. The charger works, i charged another phone with it. After the initial charge on the battery went down.....that's it......battery stays at 0%. I can boot the phone while on the charger so it is getting power, but the battery just stays at 0%.....for hours, if I unplug it from the charger it shuts down. I even tried other chargers, same problem.

So, i opened a support ticket with Oneplus yesterday and am waiting for a response.

I feel like this is a test of just how good their support is, I will post updates here to let you all know how they are treating me.
 
Yup, tried everything. Charging while off, in recovery, different chargers. The charging symbol shows on the screen when off and connected to the charger, it even shows the typical battery symbol "filling up", but the percentage just stays at 0%. I can boot the phone when it is on the charger, I even did factory reset through recovery, twice, but as soon as I unplug the charger the phone shuts off. Still waiting for a response from support.
 
Try holding the power button for 30 seconds after the device is powered down then try charging again.
 
OK, I tried holding the power button down for 30 seconds, no change, still won't charge. Also, I am totally stock, original ROM, bootloader locked, original recovery, and not rooted. The phone did download an OTA update when I first powered it on. Still no response from support.
 
if everything else is working properly than you'll just need to send the phone back for them to replace the battery.
 
awesome randy said:
OK, I tried holding the power button down for 30 seconds, no change, still won't charge. Also, I am totally stock, original ROM, bootloader locked, original recovery, and not rooted. The phone did download an OTA update when I first powered it on. Still no response from support.
Click to expand...

Here's what worked for me on my Nexus 5

========
Step One

1) Unplug the USB cable from the power adapter and use it to connect your Android device to a computer
 
I tried everything mentioned here, thanks for all the help. My phone still won't charge. Also, I have not received any response from Onepplus support about this, it's been over a week. I am not happy with their support at all.
 
awesome randy said:
Also, I have not received any response from Onepplus support about this, it's been over a week. I am not happy with their support at all.
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Unfortunately OP is building a horrible reputation for ignoring customers, declining to honor the warranty, or banning anyone who attempts to reach out, no matter how tactful, via the forum.

Please understand I do not post this casually or out of anger. I'm being truthful and restrained beyond measure.

We now have fifteen enthusiast / owners of OPO phones at work. Eleven have minor to major touch screen and other issues. To date weeks have elapsed with only one owner having heard back with a no we won't help. No other responses thus far.

An engineering lab where we are adults and conduct ourselves as such. Point being I am NOT bashing OnePlus. Nor do I have a secret agenda, I simply wish to caution those who are considering this phone.

Even fully aware, I bought a OPO recently and await it's arrival. Perhaps I'll be one of the lucky ones.


More: TK Tech News
 
awesome randy said:
If I knew their support was so BAD, I would not have bought the phone. BUYER BEWARE! I just want my money back.
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File a Paypal complaint.

Just a note I contacted support for something, took 8 days for a response. It was regarding the AT&T IMEI issue.
 
Is there any way to charge the battery with another device, or an external charger of some sort? My old galaxy s had the same issue when I bought it and I figured it had a bad battery so I used a friend's external charger to very and sure enough the battery was bad.

Not saying this is your issue, but it's good to check all avenus
 
zipred said:
Unfortunately OP is building a horrible reputation for ignoring customers, declining to honor the warranty, or banning anyone who attempts to reach out, no matter how tactful, via the forum.

Please understand I do not post this casually or out of anger. I'm being truthful and restrained beyond measure.

We now have fifteen enthusiast / owners of OPO phones at work. Eleven have minor to major touch screen and other issues. To date weeks have elapsed with only one owner having heard back with a no we won't help. No other responses thus far.

An engineering lab where we are adults and conduct ourselves as such. Point being I am NOT bashing OnePlus. Nor do I have a secret agenda, I simply wish to caution those who are considering this phone.

Even fully aware, I bought a OPO recently and await it's arrival. Perhaps I'll be one of the lucky ones.


More: TK Tech News
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Very well put. :thumb:

Fortunately,I'm one of those who have a well-built phone w/no hardware quality issues.
CM11S is awesome,not perfect,but damn close to it.

I empathize w/those having issues,I've been there w/other mfgs of smartphones one would think wouldn't act in this manner,unfortunately,it happens even w/the "best" of them @ times.

Other than being persistent,I don't know of anything else that might persuade 1+ to offer an RMA.

Perhaps there is a phone repair center near you that would at least be able to diagnose what is wrong w/it.

https://www.ifixit.com/Teardown/OnePlus+One+Teardown/26484

Note that in Step 8 of the teardown,a tattle-tale sticker is discovered,as evidence of "tampering" & could possibly void any warranties,should you succeed in getting an RMA from 1+.

As it's been reported,1+ is charging $55 to cover shipping/handling of RMA's.
Sounds ridiculous,but,just last year,I was charged a similar non-refundable fee for a warranty-covered phone on an RMA.I won't mention names,but the number one is a clue..........

So,it might be worth it to have it looked at locally & perhaps whatever is wrong w/it can be fixed @ what would otherwise be a reasonable cost.

I know this totally sux,there's not a reasonably satisfactory solution for this,short of a no-cost exchange.

I basically ate $300 on the defective phone I mentioned earlier.It's not cool,I finally got over it,but,I didn't forget the feeling either.

We're all pulling for you awesome randy & will look around the web for a possible solution for you,whether it be a repair,or ,perhaps getting a local/state agency involved for help/information as to what rights/protections you may have.
 
Thank-you all for your help and support. What is funny, is that I got an email from Oneplus asking me to rate the quality of support that i received on my support ticket request. When I clicked on it, it took me to the transcript of my request, and to my surprise it said my ticket was "solved", even though they had not responded to it yet! I was...... not happy to say the least. Here is what they sent me:

Hello,
We'd love to hear what you think of our customer support. Please take a moment to answer one simple question:
How would you rate the support you received?



I answered this question honestly.
 
awesome randy said:
Thank-you all for your help and support. What is funny, is that I got an email from Oneplus asking me to rate the quality of support that i received on my support ticket request. When I clicked on it, it took me to the transcript of my request, and to my surprise it said my ticket was "solved", even though they had not responded to it yet! I was...... not happy to say the least. Here is what they sent me:

Hello,
We'd love to hear what you think of our customer support. Please take a moment to answer one simple question:
How would you rate the support you received?



I answered this question honestly.
Click to expand...


Well,at least they have acknowledged you,albeit erroneously,regarding your request for service.

The bad part about this is,even if you end up w/a satisfactory outcome,nothing can make up for the time & inconvenience invested in this issue.

That is the mfgs M.O.,IMHO,to fend off as many RMA's as possible,& not just 1+.

I know the distribution center for the USA is in SO CAL,perhaps a bit of digging might turn up a reachable contact to get things moving.
 
1+ support is backlogged with people wanting 1+ to reset the invites they missed out on.

plus they need more staff.
 
My S4 did the same after 6 month. So it was sent for repairs, got back after two weeks later, all ok. On service paper it says the PDA was replaced due to 310 error. Hope this help. Good luck.
 
THE W said:
1+ support is backlogged with people wanting 1+ to reset the invites they missed out on.

plus they need more staff.
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And that right there is part of the problem. People are clogging up support with support tickets that have nothing to do with support. So that the people who truly need support are waiting forever to get it. Another reason why the invite system, sucks!

I hated the invited system from the get go, even though I understand why they're doing it.
 
OK, my RMA request has been approved, in only one day! To be honest I was ready to give up and just try to get my money back. But, I've decided to give them one more chance..... so my device is ready for pickup and according to them, turnaround time for a replacement is 5 working days. I will let you all know if that estimate is true.

Thanks again to everyone for all the help and support, I really do appreciate it!
 
it's encouraging to see they are replacing phones and not just giving out refunds. it actually works out better for them to do so as they still have our money which makes them happy while giving the customer a working unit which makes the customer happy. certainly the better scenario for both is for returns and replacements to not be necessary but these things happen.

glad they finally got to you.
 
zipred said:
We now have fifteen enthusiast / owners of OPO phones at work. Eleven have minor to major touch screen and other issues. To date weeks have elapsed with only one owner having heard back with a no we won't help. No other responses thus far.
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That's interesting to read about touch screen problems. Is it like registering phantom taps when you're just scrolling or sometimes it goes completely unresponsive occasionally for no apparent reason? Because that's been widely reported from OPPO Find 7 owners, and these phones both use the same screen and touch digitiser AFAIK. I did briefly experience it myself when I first got my F7a, but not had it at all since I removed the pre-installed screen protector.
 
awesome randy said:
OK, my RMA request has been approved, in only one day! To be honest I was ready to give up and just try to get my money back. But, I've decided to give them one more chance..... so my device is ready for pickup and according to them, turnaround time for a replacement is 5 working days. I will let you all know if that estimate is true.

Thanks again to everyone for all the help and support, I really do appreciate it!
Click to expand...

This is great news!

Here's hoping they follow through, do the right things and get you up and running quickly.

Please do keep us in the loop on this experience.

Cheers :)
 
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