farmer1970
Lurker
I am having a problem with my phone under full signal dropping service.
I am with Bell, and phoned them and they had me do a factory reset, which did not help.
I just got the phone on Dec 6 I lived in an area where cell signal was basically non-existant, but on Dec 22 a new cell tower went online and now we have full coverage. Since then I have realized my service drops in and out repeatedly.
My wife has a Galaxy 'W' (T679) and it works flawlessly. So I swapped her SIM card with mine, but it made no difference, her phone works fine with my card and my phone has the same problem with her card.
So I don't think it is a SIM card problem
I will attach screen shots, maybe it will explain better.
The interesting one is the signal chart in the battery menu, the signal drops in a steady rythmic pattern.
The new tower is broadcasting 4G as far as I understand but no data yet. My phone does seem better when I am in a data area, but I haven't been able to test that theory yet, because I haven't been able to be in a data area long enough to see a pattern.
Bell wants me to send the phone in for repair, because I have had it for almost 3 weeks, they won't replace it. It is brand new, and aparrantly never worked from the get go. But their policy is that if it is over 14 days they won't replace it. Doesn't seem fair in this case.
Sorry for the long post, hopefully someone has some insight as to what could be wrong.
I am with Bell, and phoned them and they had me do a factory reset, which did not help.
I just got the phone on Dec 6 I lived in an area where cell signal was basically non-existant, but on Dec 22 a new cell tower went online and now we have full coverage. Since then I have realized my service drops in and out repeatedly.
My wife has a Galaxy 'W' (T679) and it works flawlessly. So I swapped her SIM card with mine, but it made no difference, her phone works fine with my card and my phone has the same problem with her card.
So I don't think it is a SIM card problem
I will attach screen shots, maybe it will explain better.
The interesting one is the signal chart in the battery menu, the signal drops in a steady rythmic pattern.
The new tower is broadcasting 4G as far as I understand but no data yet. My phone does seem better when I am in a data area, but I haven't been able to test that theory yet, because I haven't been able to be in a data area long enough to see a pattern.
Bell wants me to send the phone in for repair, because I have had it for almost 3 weeks, they won't replace it. It is brand new, and aparrantly never worked from the get go. But their policy is that if it is over 14 days they won't replace it. Doesn't seem fair in this case.
Sorry for the long post, hopefully someone has some insight as to what could be wrong.