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New note 7 arrive in US by 9/21

TrueFangz said:
The guy I talked to earlier today told me there will be return instructions included with my new phone. I didn't ask about the dangers of shipping the old one back because UPS and FedEx seem to not want to ship (according to all the rumors, I'm not sure if it's been confirmed.) Anyhow, I didn't ask, or even bring it up. I didn't want nothing else to even cause a remote possibility of another delay. so I just said "Ok cool" ;)

So we'll see if there is a return FedEx label, or if it just says to go to the local store. If that's the case, It won't be too inconvenient as we plan on going to the mall tomorrow after work to take care of my wife's t-mobile phone. They're right across the hall from the Verizon corporate store, so it'll work out fine if that's what they want me to do.
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It looks as if Samsung has solved the problem by contracting with this dedicated courier - 3Mules.com - to pick-up each Note 7 since FEDEX and UPS are refusing them.

He just left Nevada and working his way through the CA desert. He says he will be on time in L.A. first thing tomorrow morning for the start of the exchange program. His plan is to hit each state and complete his contract by 2025 (when the Note 16's are introduced).

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Preach2k said:
Well this is my last night with the Original Note 7. Tomorrow will begin the New Note 7!
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Maybe this is just a matter of semantics, but shouldn't one be calling their exchange the 'New Old Note 7' since it has been out for a month since yesterday?
 
Tuesday evening, My BF just happened to be driving along the street where our local Verizon store is and saw the crowded lot; needless to say he drove over to investigate and was pissed to find out they had the New Note 7s in stock! He got the last silver note they had in the store only because he had called about 2 hours earlier and was told they hadn't received it yet, and the rep he spoke to remembered his name do she went in back and put the last silver one aside for him. He had to wait about an hour to get it. Trek said when he called earlier, she wasn't aware they had just received them. He's a happy camper now.
 
Just got a wild hair up my tailpipe and thought I'd call the local Verizon corporate store to see if I could swap out my Note 7 there instead of driving an hour round trip to Sam's Club. I was told that the Note 7s had, in fact come in... and gone out. SOLD OUT. So it's back to collecting dust, waiting for a call from Sam's Club. I think I will talk with the folks at the Verizon website to see if they can overnight me one.

EDIT: WOW! I just called the Verizon *611 number and the rep said they can absolutely overnight me one, with a caveat: I have to physically turn in my Note 7 at my local Verizon corporate store before they can ship me a new one, because the current installment plan has to be zeroed out before I can start over again. No problem, I'll have it there in 30 minutes. The rep is going to call me in an hour to have the new Note 7 overnighted. No 1-hour trip to Sam's Club!

:D
 
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Good luck Chief, keep us updated.

My new phone is on the FedEx truck, and should be here any minute. Still not sure what they want me to do with the old one. LOL
 
UPDATE: Well folks, this is turning into more of a taffy pull than I have the patience for.

I got to the Verizon corporate store and they said they wouldn't accept it! I had to go to either Sam's Club or call 800-SAMSUNG, but they weren't taking it. I told the guy that I just got off the phone with corporate and was directed to come and do this. He got ALL snarky and said "I'm corporate, because I'm standing here in front of you and he's just a guy on the phone." WTH???

So not only does nobody know what anyone else is doing in all this, they don't even know what THEY'RE doing! :mad:

Anyway, the *611 guy called back right on schedule and after I explained what the store told me, apologized to me and said I DID have to go to Sam's Club!!!

"Great," said I, "you cost me a 40-minute round trip, plus the time I spent here waiting for your call." He apologized AGAIN and waived the overnight shipping fee PLUS another $20 credit on my bill... then asked how fast I could get to Sam's Club. I told him that I had an appointment tomorrow afternoon that required me to pass through that area, so if I didn't hear from Sam's by then I would pop in and give this one back for a full refund and then have him overnight me a new one from Verizon. He put in a reminder to call me at 1 PM tomorrow... I should be done by then.

Folks, this is ridiculous. If Sam's Club doesn't have a phone waiting for me tomorrow, I'll undo this whole stupid installment plan thing, buy my Note 7 from Verizon outright, full retail, and I will NEVER get a phone through Sam's Club again. EVER.

SMH
 
Sorry to hear all that man, wishing you the best of luck tomorrow.

Not to rub it in, but I just got mine about 10 minutes ago. Got my email accounts set up, and now am doing the OTA update. Once that's done, I'll use smart switch to transfer everything else over. Should go fast as all my media is on the SD card.
 
I got my new note yesterday morning. 2 hours of my life I'll never get back but I got my note. They didn't know how to give me the $25 credit so Im watching my account to make sure it makes it on there like they said.
 
To follow up on an earlier post in this thread, sure enough, I got my phone via FedEx overnight, and VZW sent a USPS return label for the recall. Not sure if that's how they always do it, or if it's because of the possibility that FedEx and UPS don't want to handle the bad phones for safety reasons.

Went to T-mo after work yesterday, and were there for about an hour waiting in line, and finally getting the transfer and switch done. This was a big store with only two seats. There must have been 20 customers and 3 employees. So that was quite pleasant!

Anyhow, the wife and I both are 100% setup and with our new phones now. Hopefully we'll live happily ever after.
 
Follow up...UPS said last night that there was no info on my tracking number. This morning I checked as I was leaving for work and they said it was being delivered today so I left a signed note on my front door asking them to leave it in the bin that sits by the door. I just checked my app to see that they have supposedly attempted delivery twice and will be back tomorrow for a final attempt!? I don't think so. I will be going there tonight for my phone and to leave a bug in someones ear.
 
YET ANOTHER UPDATE:

For all you Sam's Club buyers: what I went through today will explain two things: (a) why you will NOT get a replacement Note 7 until at least Saturday... and (b) why I will NEVER buy a cell phone from Sam's Club again.

I was on my way to an appointment and had to drive past Sam's Club today. So I stopped in there and attempted to exchange or refund my Note 7. The cell phone guy went and checked the locker up front, and came back with stunning news: they had black Verizon Note 7s there. In stock. But I couldn't have one.

He showed me a corporate bulletin in red ink that said that the new Note 7 inventory could NOT be released until Saturday, September 24th. He further explained that every Note 7 in the database had been pulled due to recall... and even though there were perfectly good replacement Note 7s in the store, they weren't in the corporate database yet and wouldn't be until Saturday. I stormed out, furious that Sam's Club was forcing me to hold on to a known fire hazard when replacements were physically available.

I got home and called corporate, and let them know what I'd been told and how (fine Navy language deleted out of courtesy) this whole ordeal was. Of course, the rep profusely apologized over and over again, put me on hold, called MY store to talk with the cell phone guy, and came back with the simple explanation that the store merely got the phones too SOON. They were not in the database, so there was no way these things can be exchanged for another two days. Which will cost me a 1-hour round trip to my store on Saturday.

THAT'S why you guys haven't gotten a call yet. That's why my next complaint will be to the Consumer Product Safety Commission.

(I would put the angry icon here, but it's not nearly angry enough)
 
Damn it!! That's just pure and simple BS. Do they not know what "available no later than September 21, 2016" means?
Seems like you should be able to threaten them with that, and your own safety and well being. I would have stayed there and made as many phone calls as I could, or even make them make some calls to their corporate suits, and to Samsung, and even your carrier and hope someone would have made things right before you left the store.
 
I finished my complaint with the CPSC (very pleasant) and SAMSUNG chat (phone rep was worthless). I will also send a scathing letter to Sam's Club corporate in Arkansas. As far as standing there, I would have stood there for 2 days... they are powerless to update the corporate database.
 
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