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News on Samsung Transfrom official 2.2 update

This chat is from Feb 1st 2011

info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Nicholas'
Nicholas: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Chris: Hello
Chris: I wanted to know when the update to Android 2.2 or2.3 will be available on the Transform.
Nicholas: I understand that you want to know the information on the Android 2.2 update on your device. Am I correct?
Chris: Yes
Nicholas: Thank you for the confirmation.
Nicholas: Unfortunately there is no update available at this time for your phone, nor is there an estimated date of one being released.
Chris: Is one going to be released?
Nicholas: Thank you for waiting. I'll be with you in just a moment.
Nicholas: We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Nicholas: I am sorry we do not have the information on the future releases.
Nicholas: Should this become available, it will be posted on our website in the Samsung Download Center.
Chris: I need to return these phones...doesn't sound like there is any support.
Nicholas: I apologize for the inconvenience the delay in the release of android 2.2 might have caused to you.
Chris: The 2.2 update was promised when the phone came out.
Chris: Now it's not sure
Nicholas: I do understand your concern.
Nicholas: I am sorry for the inconvenience caused.
Chris: Did something change?
Chris: Did something change?
Chris: This update was promised 6 months ago.
Nicholas: I am sorry, there is no information on the release.
Chris: Is it being worked on?
Chris: Anything being done?
Nicholas: I am sorry we do not have the information.
Nicholas: I hope you would understand our limitations. We don't want to provide any wrong information.
Nicholas: Once the update is available for your phone you will receive a message from the carrier to upgrade the Software.
Chris: I hope you understand my reason for contacting you today.
Nicholas: I do understand your concern.
Chris: So are you saying one will be available?
Nicholas: If the update is available you will definitely get the message from carrier to upgrade the phone.
Chris: OK...What about the epic 4G...any update for that to 2.2?
Nicholas: Unfortunately there is no update for Froyo on Epic.
Nicholas: I am sorry I couldn
 
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I talked to Sprint chat today, below is a copy of the conversation. They said Android 2.2 will be available on 2/28/11 for the samsung transform.

1:37:07 PM : Connected to sprint.ehosts.net

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1:37:07 PM : Session ID: 2294613

1:37:07 PM : JORDAN: Initial Question/Comment: I wanted to know when Android 2.2 is going to be released for the Samsung Transform?

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1:37:12 PM : You are next in queue...

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1:37:17 PM : Please wait and the next available account specialist will be with you shortly.

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1:37:37 PM : If you are chatting today for Technical Support, please call 1-888-211-4727.

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1:37:42 PM : Alex Ka has joined this session!

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1:37:42 PM : Connected with Alex Ka. Your Reference Number for this chat session is 2294613.

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1:37:42 PM : Thank you for contacting Sprint. My name is Alex Ka.

1:37:47 PM : Alex Ka: I am happy to help you

1:38:02 PM : Alex Ka: Please hold a moment while I check this for you

1:38:05 PM : JORDAN: ok

1:41:57 PM : Alex Ka: Thank you for waiting

1:42:10 PM : Alex Ka: The Android 2.2 is going to be release on 02/28/2011.

1:42:18 PM : Alex Ka: For Samsung Transform

1:42:33 PM : JORDAN: Thank you for your help.

1:42:42 PM : Alex Ka: You are welcome

1:42:47 PM : Alex Ka: Is there anything else I can assist you with?

1:43:12 PM : JORDAN: no, that is it. thanks again.
 
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I attempted to chat with one of Sprint's customer service people today. Useless.

3:03:55 PM :​
Thank you for contacting Sprint. My name is Evelyn B..
3:04:34 PM :​
Austin C: Hi Evelyn. I was wondering if you could provide any information reguarding the Samsung Transform 2.2/Froyo update?

3:05:15 PM :​
Evelyn B.: Currently there are no updates for it.

3:05:37 PM :​
Austin C: Has there been any news on when there will be an update?

3:05:55 PM :​
Evelyn B.: But you can check it sprint.com/downloads.

3:06:20 PM :​
Evelyn B.: Whenever there will be any update you will be updated through Sprint.com

3:06:57 PM :​
Austin C: So there's nothing you can tell me about when there will be an update?

3:08:06 PM :​
Evelyn B.: I really apologize for the inconvenience. But we don't have exact date for it.

3:08:16 PM :​
Austin C: Alright, thanks!
 
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