This is going to be a bit of a story, so bare with me. A friend and I recently went on a trip, and my friend accidentally dropped his Nexus 4 on some tile, and cracked the screen, and ruined the touch sensors. When we arrived back in the country, he immediately wanted to purchase a new phone. We drove to the nearest Best Buy Mobile (located in the Scarborough mall) and bought a Nexus 5 out-right brand new, in the box. His bank card wasn't working either, so I got stuck purchasing it for him using my debit card (he's since paid me back in full). We had asked the girl at the desk if new phones came charged, and she said that they did come partially charged. When she took it out of the box, she noticed that it didn't have a charge at all, which she thought was weird. No problem, we decided we would simply charge it in the car on the way home. When we arrived at his place, we found that the phone would not boot up, as it simply stayed on the Google loading screen. When I would put the phone into bootloader, I found that even when I selected the Recovery Mode, it would give me a blank screen. We came to the conclusion that the phone must be broken, and I decided that I would take it back to Best Buy in order to either get a full refund, or a new phone.
The next day, we drove to a Best Buy near Oshawa in order to exchange it. We were told that they typically did not sell phones out-right, and that we would need to go to the Best Buy Mobile where we purchased it. They also noticed that the IMEI number on the back was partially worn, i.e. not typical of a new phone. Of course, we thought nothing of it, and surely the wonderful people at Best Buy in Scarborough would give us a full refund. When I arrived at this Best Buy, the employee told me that the IMEI tag on the back was worn, and that the serial number of the phone did not match the one on the box. He essentially accused me of trying to rip them off. So I waited until the manager (also the person who sold me the phone) came into work. After waiting several hours for him to arrive, he told me the same thing; this was not the phone that was supposed to be in this box. I told him of course that he was mad, and that this was exactly the phone that had been sold to me exactly one night earlier. He would not give me a refund, and eventually escorted me out of the store by security. I'm convinced that I was defrauded by either an employee, or a previous customer. So now I'm stuck with a phone that no one will take back, and that doesn't work. My question comes two-fold: Is there anyway that I can fix this problem, and boot up this phone? If not, what are my options concerning getting a refund or an exchange? Could I also somehow track the phones serial number that was supposed to be in this box? How can I gather evidence to support my case? Thank you so very much for any replies in advance.
The next day, we drove to a Best Buy near Oshawa in order to exchange it. We were told that they typically did not sell phones out-right, and that we would need to go to the Best Buy Mobile where we purchased it. They also noticed that the IMEI number on the back was partially worn, i.e. not typical of a new phone. Of course, we thought nothing of it, and surely the wonderful people at Best Buy in Scarborough would give us a full refund. When I arrived at this Best Buy, the employee told me that the IMEI tag on the back was worn, and that the serial number of the phone did not match the one on the box. He essentially accused me of trying to rip them off. So I waited until the manager (also the person who sold me the phone) came into work. After waiting several hours for him to arrive, he told me the same thing; this was not the phone that was supposed to be in this box. I told him of course that he was mad, and that this was exactly the phone that had been sold to me exactly one night earlier. He would not give me a refund, and eventually escorted me out of the store by security. I'm convinced that I was defrauded by either an employee, or a previous customer. So now I'm stuck with a phone that no one will take back, and that doesn't work. My question comes two-fold: Is there anyway that I can fix this problem, and boot up this phone? If not, what are my options concerning getting a refund or an exchange? Could I also somehow track the phones serial number that was supposed to be in this box? How can I gather evidence to support my case? Thank you so very much for any replies in advance.
