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Help No 3G... Yet Again!!!

C

ClubSteeler

Well-Known Member
I got a text yesterday that my month was restarting at midnight.

Woke up this morning, no data.

OK, maybe I have to manually restart my month. I do that, still no data. Look at my account and I was now double charged this month.

I call Customer Service and expected a guy named Peggy. I got a girl named Hanna. She has a Spanish accent, but was very helpful and spoke strong English.

She promptly refunded my double pay. Yay.

Then she tried to reset my connection. No data.

She asked me to pull the battery and reboot.... No luck.

So she said that all she could do is put in a report to the repair department. That's fine.

Unfortunately, I will get a call at home or a text from the service department in "up to seven days"!!!!

Doh... I've come to rely on my phone at work. Oh well....

6 hours later... Nothing. I used to lose 3G every day. This past month I have only lost it once for a sort while. I finally thought this problem was solved. I really like the price of VM, but I hope this gets fixed for good.
 
I'm having the exact same problem. My contract restarted yesterday (July 2nd) and I have no data.

When I called Virgin Mobile yesterday morning, the first person had a limited command of English and did not really understand my problem. I called back and talked to someone with a better grasp of the language. She had me take out the battery, restart the phone, blah blah blah. Then, she asked me to type in ##847 something or other into the keypad. A new screen came up where I had to put in a MSN(?) number and an MSID number. The MSN number was my phone number and the MSID was a number that began with my area code, but was a random phone number after that. Unfortunately, entering the numbers did not fix the problem. She escalated the issue to the "engineers."

Last night around 11:30, I got some text messages from VM saying that my account had been reset. This still did not solve the data problem, so I called back. The woman I talked to reset my account again and had me go into the settings on my Intercept and re-activate the phone. That was around an hour ago, and it's still not working.
 
Living in Central Minnesota... No 3g for 2 days.

(and I'm not about to waste 2 hours calling VM, only to get cut off 6 times and have to listen to broken English).
 
OK. SO it's not just me... That's good.... maybe...

The CSR told me that it could take up to 7 days to get a response from tech support.

So obviously, there is something majot going on that they are hopefully working on.

Anyone who gets 3G back, post it here, and I will do the same.

I will give them their seven days. There's no contract, we can leave any time. I've been happy enough at $25 to wait this out... for awhile. I just wish they would be honest and admit there is a problem and it's not my phone.

Unless of course they don't know. Everyone who is having a problem should call. My call was only 5 minutes. All they can do it send a reset signal then ask you to pull the battery. After that they send it to tech support for up to seven days.

So let them know there is a known problem. Thanks. Hope it gets worked out soon.
 
Try going to the VMUSA facebook page, there was a 3g outage, yesterday. It seems to be coming back on most places. VM does most of it's 3g upgrades to the network on the weekends.
 
Guess what!!??!!

Yep.... gone again.... Can not get 3G for the last 1/2 hour.

Am I the only one this happens to on nearly a daily basis?
 
ClubSteeler said:
Guess what!!??!!

Yep.... gone again.... Can not get 3G for the last 1/2 hour.

Am I the only one this happens to on nearly a daily basis?
Click to expand...

Club,
I don't actually lose 3G that much, it's just that I can't get reliable speeds.
it's normal for me to get less than 10 kbps and I'm in what they call a "6 bar" reception area.:confused: One second it may go to 250kbps then the next 5kbps. 80% of the time (guesstimation) Internet / Data usage is not reliably available.

The DATA service is very spotty. Calls however are reliable.
 
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