I talked to Rogers as well about a firmware upgrade. They said "Ummm, no, the phone just came out so it has the most recent updates already."
Even after I explained that Android 2.0 was available, the rep stated that there would be no updates anytime soon.
Also - LG Canada are the least helpful tech support I've ever talked to. I spent 30 mins on the phone with them trying to get them to answer a few simple questions for me and they just kept saying "LG manufactures the hardware, for any software questions you'll have to talk to Rogers - we don't install any software on the phone, we just make the hardware"
I've been trying to root the phone with very little success. Asroot/Asroot2 don't work, and the CVE-2009-3547 exploit seems to be patched in this kernel.
Also, the method that the Samsung Moment uses doesn't work. The only suid progs on the phone are:
-rwxr-sr-x root net_raw 26628 2009-10-28 04:59 ping
-rwxr-sr-x root inet 5616 2009-10-28 04:59 netcfg
-rwsr-sr-x root root 9552 2009-10-28 04:59 procmem
-rwsr-sr-x root root 9700 2009-10-28 04:59 librank
-rwsr-s--- root root 76224 2009-10-28 04:59 su
-rwsr-sr-x root root 9600 2009-10-28 04:59 procrank
so we can't use the same method the Moment uses. *sigh*