No new voicemail notifications or appearing in the inbox

[countryblue]

This is what I get

It's the Verizon app

I have the Nova launcher. Could that be responsible? I know it prevents app badges in the non premium version.

 

[PitCarver]

I had issues with the Verizon visual voicemail on my old LG phone. Switched recently to a Samsung S24+ and have had no problem with the Samsung version.

 

[Milo Williamson]

Yeah funny thing I did check my voicemail through Nova like a spell ago, was pretty amazing.

 

[Dannydet]

You should be calling customer service as it says....

 

[ocnbrze]

You should be calling customer service as it says....

^^^^^^^this^^^^^^^

 

[countryblue]

I did. That's why I'm here. They don't have a remedy. They create a ticket, after which I never hear from them again.

I can do a force stop, clear data, and restart the device, after which the inbox displays the later voicemails, but after that, when the next voicemail is recorded, I am required to force stop, clear data, and restart the device all over again.

Just i case the series of events aren't clear, I attempt to "refresh" the inbox

but after about a minute,, the error message with no identifying cause appears

 

[countryblue]

Yeah funny thing I did check my voicemail through Nova like a spell ago, was pretty amazing.

You checked your voicemail through Nova???

 

[Milo Williamson]

You checked your voicemail through Nova???

Yeah I did.

 

[ocnbrze]

@countryblue you might have to do a factory reset. Your other option is to take the phone in to Verizon and have a technician look at it. Or keep hounding customer service for an answer.