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Help No Service (Virgin)

S

Straussberg

Lurker
So, I just restarted my phone yesterday, just like I do every few days, and when it comes back I have no service. No signal at all. My account looks fine and is up on payments, and there is a signal here; my F3 just won't connect at all... I've tried a soft reset, flipping airplane several times, and wiping the cache; nothings working.

Help?

Note: I'm done with this bullcrap phone! I emptied the cache and it eff'n reset! I can't wait till my Sprint Nexus 5 gets here tomorrow. :mad: I knew I should have backed up my aCar data. ugh.
 
Straussberg said:
So, I just restarted my phone yesterday, just like I do every few days, and when it comes back I have no service. No signal at all. My account looks fine and is up on payments, and there is a signal here; my F3 just won't connect at all... I've tried a soft reset, flipping airplane several times, and wiping the cache; nothings working.

Help?

Note: I'm done with this bullcrap phone! I emptied the cache and it eff'n reset! I can't wait till my Sprint Nexus 5 gets here tomorrow. :mad: I knew I should have backed up my aCar data. ugh.
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Sorry some of us weren't here, having a life and all... :/

Did you try updating the PRL and profile before giving up? Another method would have been to log on to the Virgin Mobile web site and input the phone's MEID and UICC numbers while the phone is in Android. If you don't have the new phone yet and still have the VM account active, please consider trying these options. Not trying to influence you, just sayin'! ;)
 
Also, if you're having signal problems with Virgin Mobile, you may be unhappy once you get that Sprint Nexus 5, since VM runs through Sprint. Hopefully that's not the case - but you may want to check Sprint's website to see if they list any outages in your area. Good luck!
 
aml1025 said:
Also, if you're having signal problems with Virgin Mobile, you may be unhappy once you get that Sprint Nexus 5, since VM runs through Sprint. Hopefully that's not the case - but you may want to check Sprint's website to see if they list any outages in your area. Good luck!
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IIRC, MVNOs like VM have slightly fewer towers to connect to. If that's the case it might explain some of the droputs in signal I occasionally experience. It isn't so bad in that I've wanted to give up VM entirely. Been using VM for nearly 3 years, with very few dropouts for me.
 
daffyducknj said:
IIRC, MVNOs like VM have slightly fewer towers to connect to. If that's the case it might explain some of the droputs in signal I occasionally experience. It isn't so bad in that I've wanted to give up VM entirely. Been using VM for nearly 3 years, with very few dropouts for me.
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From my understanding, VM uses Sprint's native towers, it just has no roaming available. Thankfully I live in an area with great native Sprint coverage. The only times I experienced signal loss was last year during Network Vision tower upgrades - but that was pretty miserable. I can definitely relate to the OP's frustration!
 
They kept telling me a tower was down. Everday for a week. Finally they overnighted me a brand new phone. There is no fix. They have to send a new one. They got me up and running, i switched over my SD and Mailed them the old phone in a postage paid bag. Don't let them give you that towers down bull. I know what you have because i had it. No data at all. Good luck
 
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