Help No WiFi after update 1

[Leo Smith]

Hello

This morning my wife and I downloaded part one of the update on our respective phones. Now I can not connect to our Wifi at home however she can. We have the exact same phone bought on the exact same day. We have not updated the second part (KitKat?) yet.

I am not getting ANY data at all when I have WiFi 'on' however I send/receive just fine on the network.

Any ideas?

 

[hilmar2k]

Have you removed the network and re-added it?

 

[Leo Smith]

Have you removed the network and re-added it?

Do you mean remove the wifi ? If so, yes. I just did it, and re-signed into my router. That did not work.

 

[hilmar2k]

Reboot the phone?

 

[Leo Smith]

Reboot the phone?

I've rebooted (turned off the phone) several times. I 'removed' the wifi connection & re-connected it. I changed the Preferred network from Global back to LTE/CDMA mode.

Those are the things that I can think of and from what I read here and on Verizon's forum. Wife and I looked at settings that might be different but can't find anything different. The only thing that we've done different is she has not turned her phone off since the update and I have. Now we're afraid that if she does , she'll lose wifi as well.

And remember - neither have done part two of the update completing the process.

 

[BRAINZ2013]

Yes you look as if you did everything but a FDR factory data reset . this is needed to clean out the junk .

 

[Leo Smith]

Yes you look as if you did everything but a FDR factory data reset . this is needed to clean out the junk .

If I do a FDR, will it revert back to BEFORE this update? I thought I read that once you update - you can't go back.

 

[BRAINZ2013]

Its not going back what your problem is the old data and new data are not mixing. You do the wipe and the device will act and like you better.

 

[jaboda79]

I am sorry if this isn't the right thread for this, but I have not been able to download part two. My wife finished part two on her phone this morning. I keep getting "Out of cache space" when I 'Check New' under 'Software Update.' I've deleted a bunch of apps that I no longer use, moved all of my pictures off of my phone, and just manually cleared the cache on all of the remaining apps. And still, it persists. Anybody have an idea of what is going on here?

 

[Leo Smith]

Hello

This morning my wife and I downloaded part one of the update on our respective phones. Now I can not connect to our Wifi at home however she can. We have the exact same phone bought on the exact same day. We have not updated the second part (KitKat?) yet.

I am not getting ANY data at all when I have WiFi 'on' however I send/receive just fine on the network.

Any ideas?

I figured out what my issue was......I had to re-start the router.

 

[BRAINZ2013]

Restart the router . glad to see you working again