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Help not getting 4g on new s3?

B

bc_co

Newbie
unboxed the new S3 today (got it yesterday)

I can't connect to 4G - only runs at 3G. I took a coworkers Galaxy Nexus phone to a 'good 4G zone" at work and his read full bars where as mine only said 3G. It does not appear that the GS3 has a setting to turn on/off 4G. I live in a solidly 4G area - urban Denver.

My [unsuccessful] troubleshooting steps
- toggle between airplane mode and regular - to try to re-pick up local 4G signal
- did a factory reset of the phone (with verizon support 'helping')
- enabled all roaming (even though I should be solidly in-network)

Verizon said that the phone could be hosed and they'll replace it if I can't fix this myself. I'm sure there is a stockpile of S3s out there for immediate replacement - or not :)

mega bonus points if anyone can help me out here.

Thanks in advance
 
I am having the same issue. Coverage is spotty in area, so I didn't realize it until coming to work and my co-workers all have 4g here. Hope somebody has a fix because I would really like not too have to set up a new phone.
 
I activated two phones last night, one came up in 4G the other 3G. I called Verizon and the tech told me to take the battery and the sim card out for two minutes. When I put them back in I had 4G. He said that it could have been in 4G, but just showing 3G. He said there would be a software fix coming in September. Not sure if I believe what he said, but it did seem to work.
 
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