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Help Not receiving SMS when screen off

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oOMavrikOo

Android Expert
When my screen is off, text messages aren't being received. It says it can't download the message. The only thing I have enabled is data saver and auto sync turned off when not connected to Wi-Fi.
 
oOMavrikOo said:
When my screen is off, text messages aren't being received. It says it can't download the message. The only thing I have enabled is data saver and auto sync turned off when not connected to Wi-Fi.
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If your talking about pics and videos not downloading, you have to have data on for those to download. They won't download over wifi. If your talking about text then I don't have a solution for you.
 
It's just texts. It shows a box in the message bubble for me to press and download then says it could not download. The sizes are only a couple KB large, so I know its just texts.
 
oOMavrikOo said:
It's just texts. It shows a box in the message bubble for me to press and download then says it could not download. The sizes are only a couple KB large, so I know its just texts.
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The only time a download button comes up for me is when I get a pic or video. Turn on data and see if it's a pic or text. If its a text I have never heard or read of that problem so unfortunately I can't help. Hopefully someone can. Good luck.
 
I'm still not receiving texts. It's not all the time, but randomly. Its getting very frustrating. I just get a notification saying the message was not received and then I have to try and download the message from the conversation, but it never downloads. And they're only a few KB in size.
 
oOMavrikOo said:
I'm still not receiving texts. It's not all the time, but randomly. Its getting very frustrating. I just get a notification saying the message was not received and then I have to try and download the message from the conversation, but it never downloads. And they're only a few KB in size.
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If they were texts there would be no download button. Someone is sending you MMS and then these problems happen. One can send MMS even without media content.
 
Szadzik said:
If they were texts there would be no download button. Someone is sending you MMS and then these problems happen. One can send MMS even without media content.
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It's happened with six different people. And even if they are sending MMS, why am I not getting them? None of my settings are in a way to block data of any kind.
 
Helloneumann said:
No, I thought maybe if you didn't have it checked that's why you weren't getting the messages.
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I just cleared data on the messaging app. If that doesn't work I'll try a factory reset. If that doesn't work, Amazon OS going to send me another phone. I'm still in the warranty period so they shouldn't complain too much. That would be my third RAZR though.

What's funny is my wife hasn't had any of the problems I've had with hers. I just have the worst luck with phones.
 
oOMavrikOo said:
I just cleared data on the messaging app. If that doesn't work I'll try a factory reset. If that doesn't work, Amazon OS going to send me another phone. I'm still in the warranty period so they shouldn't complain too much. That would be my third RAZR though.

What's funny is my wife hasn't had any of the problems I've had with hers. I just have the worst luck with phones.
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Well good luck, I'm with your wife, I've had no problems with my phone. Hope you get it resolved.
 
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