I think your response is more troubling than Samsung's decisions. First, what does "I supported them before.." mean? In what way did you support Samsung? If you are talking about buying their phone, that doesn't really qualify as supporting them.
Wow! I'm surely not here for a fight. I was even trying to be VERY CAREFUL by putting in the subject line "RUMORS". I even stated "IF THIS IS TRUE..." I fully realize that not everything we read/hear is true, but I was sharing as most do here and I thought that I did so responsibly. I then expressed my own personal opinions. I'm not sure why you demonstrated such a cantankerous approach to my post. What ever brought out your "Inner Keyboard Warrior" attitude, I assure you that I will constructively respond to your response, and after that, you and I....we're DONE! No need to respond and change the intent of the thread.
I supported Samsung by being a loyal patron of their products. I didn't laugh at the SGN7 jokes, or participate in them. I actively fought at work to try to get them to NOT jump to conclusions, as it is a very good phone (the best that I have ever seen) and I tried to get them to understand the difference between overheating/smelting vs "exploded" because the explosion part was being "blown out of proportion". I'm not sure to date that any have actually "exploded" but I wanted to give Samsung the best chance. Yes, ABSOLUTELY by buying their phone, I supported them! Not sure how you see it otherwise. I as a lot of people tend to "vote with my wallet" and by continuing to purchase Samsung products, I am supporting them. The opposite of that is "boycott", to which I reserve the right to do outright or selectively. Therefore, I have supported Samsung emotionally, morally, and financially.
Second, "They don't listen"? Not sure what you mean by that. I think all large corporations devote a huge budget to finding out what their consumers want and what they think of their product. They are likely evaluating thousands of data points before they make any big decisions.
I think that we have seen enough even here that larger corporations don't always listen. In fact, it has been proven that they will water down some things in order to justify a second release (improvement) down the line with options that could have and should have been included in the first place. I'm pretty sure that Samsung in some cases have heard us BEGGING for a removable battery! Did they listen? Hmmmm... I think that once they have figured out what "consumers" want, then they figure out how to make even more money off of it. The SGN7 is by far the MOST EXPENSIVE phone that I have ever owned...and I was willing to pay for it even though I felt that they missed the boat on a few things. You are right, they do evaluate "thousands of data points"...but just enough to make it appealing, and then it is all about the Benjamins.
Third, a statement like "They just have to do their part and have a better Quality Control process to make it work!" is a gross oversimplification of a very complex problem.
I assure you that it is not a child on the other side of this keyboard. Sometimes not seeing the forest because of all of the trees can create more of an issue. The K.I.S.S. principle is there for a reason. You can't even compare this to "space flight". There are a lot more moving pieces there and even the end-users have a voice...unlike in this situation. Apples and oranges.
So, I'm sorry if you feel like Samsung has "bailed on you". I doubt its personal.
I sincerely and humbly am sorry for you as well. We ALL got the short end of the stick with this awesome product that has so much potential. But in no way shape or form did I indicate that it was "personal". I said my peace.
But alas, now I have an Edge and life moves on.
Lets both do that... and move on.
Seriously.... Best wishes.
Again, no need to respond.... I just hope that they do come out with a new Note line...or what ever they want to call it.
http://www.nytimes.com/2016/10/19/business/samsung-galaxy-note7-china-test.html?_r=0