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Nvidia Shield Connection Problems, perhaps? Please help?

Hi, I'm experiencing a great amount of frustration and I'm really hoping someone can help me. I have a brand new Nvidia Shield I plugged in and it's stuck at the home screen. When I restart it I can usually move about 1 to 2 clicks with the remote and then it won't go any further than the home screen. Odd thing is I just retired my Fire TV because it was doing the EXACT same thing. It was fine for a long time and then just stopped.. Since I'm having the exact same problem with both devices I'm thinking it's my connection however the internet seems to be working fine at 1000mpbs. I have purchased a new expensive USB cord with gold connectors. Any suggestions would be greatly appreciated. Thanks so much!


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