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October update problem

  • Thread starter Thread starter Mary Ford
  • Start date Start date
M

Mary Ford

Guest
The October 2019 update will not download. I have tried on Wifi and on data and just sits on download but won't continue. Any suggestions? Anyone else have a problem with this update or general downloading?
 
what's your carrier? are you able to use data on the phone normally? can you make calls and surf the web for example?

have you had this phone long? was it bought used? do you know if its been rooted?

can you post a screenshot of the software update page?

have you cleared the phones cache?
 
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