password problem

[kiltedscotsman]

hi all

my nephew who has the galaxy ace plus has put a password on the phone and has forgot it hes only 10 lol

so he cant get into phone , does anyone know a way round this

thx andy

 

[Rush]

hi all

my nephew who has the galaxy ace plus has put a password on the phone and has forgot it hes only 10 lol

so he cant get into phone , does anyone know a way round this

thx andy

If you are talking about a screen lock password, then after a fixed number of incorrect entries your device should prompt you for the password for the gmail account the phone is registered to. If that doesn't work, shut off the device, log into the gmail account on a website and change the password using Google's Password Recovery.

Once the new password is confirmed, turn on the device and try using the new password. The above does rely on you having either 3G or WIFI enabled on your device, and if it's not, the only other solution would be a full factory reset!

I hope this helps!
BTW, welcome to AF.

 

[DonB]

Welcome to Android Forums, look around and enjoy.

Be sure to check out the sections dedicated to your Android device( Android Phones - Android Forums ) and your Carrier ( Android Carriers - Android Forums ).

For Tablets check this section out, ( Android Tablets & MIDs - Android Forums )

Also if you want to be able to connect to the Forums from your Android device, be sure to check out the free Phandroid app in the Google Play Market. Cheers!!!!