Hi. Hoping someone can see what is going wrong here - probably something simple.
Any time I call my Mum's Moto, the call goes straight to voicemail. Her phone doesn't ring, ping or beep, and she doesn't get a notification at all in the notifications bar, but if I open her phone app, my number is listed as having called her.
Similarly, if I send her an SMS, she doesn't get a notification at all in the notifications bar and the notifications LED doesn't flash, but if I open up her messaging app, there is a new message from me sitting there waiting impatiently to be read!
This only happens with my number (so far! All other numbers that contact her regularly seem ok at the moment).
Putting aside the paranoia that she doesn't want to speak to me
, we really need to get this sorted soon because there have been a couple of occasions recently where I couldn't get in touch with her, therefore I couldn't find out where she was so I could pick up my son from her. It's no use asking her to keep checking her phone regularly cos she keeps forgetting (but so would I!).
I'm going to try getting her to delete my contact completely, and I'll delete her contact from my phone, then set them up again - this is in the hope that if either phone has a setting causing the contact to withold notifications, deleteing the contact should remove the problem. If the problem were to persist after this then its more likely a need to contact her/my provider to check.
Cheers in advance
Any time I call my Mum's Moto, the call goes straight to voicemail. Her phone doesn't ring, ping or beep, and she doesn't get a notification at all in the notifications bar, but if I open her phone app, my number is listed as having called her.
Similarly, if I send her an SMS, she doesn't get a notification at all in the notifications bar and the notifications LED doesn't flash, but if I open up her messaging app, there is a new message from me sitting there waiting impatiently to be read!
This only happens with my number (so far! All other numbers that contact her regularly seem ok at the moment).
Putting aside the paranoia that she doesn't want to speak to me
, we really need to get this sorted soon because there have been a couple of occasions recently where I couldn't get in touch with her, therefore I couldn't find out where she was so I could pick up my son from her. It's no use asking her to keep checking her phone regularly cos she keeps forgetting (but so would I!).I'm going to try getting her to delete my contact completely, and I'll delete her contact from my phone, then set them up again - this is in the hope that if either phone has a setting causing the contact to withold notifications, deleteing the contact should remove the problem. If the problem were to persist after this then its more likely a need to contact her/my provider to check.
Cheers in advance