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Phone isn't responding, help me please!

D

Dragorex

Lurker
I have a Motorola Razr HD with 4.1.2, never rooted, and I've been using it without a problem for about half a year.

Today I was chatting with a friend using WhatsApp+, which is a modified WhatsApp that I've also been using for a long time without problems, but I sent a lot of wallpapers until it said "Insufficient memory. Try again later." or something like that, and wouldn't send any other picture I wanted to. WA+ has an option to change the file size limit and the picture resizing the normal WA does by default. I had set the limit to 21 mb and no picture resizing months ago. To try to solve the new memory problem, I changed the limit to 25 mb and re-enabled picture resizing to default so that it sent smaller pictures. To save changes, WA+ restarted and I finished sending pictures, but when I tried to exit, it wouldn't respond, or would very slowly. It made the animation of exiting the app, but the homescreen was black. Only the notification bar and the back, home and multitask soft keys appeared.

I rebooted the phone and it seemed OK again, but now when I open any app and try to exit it, it gets really slow and the black homescreen returns. Every time this happens I have to reboot the phone.

I have tried setting WA+ to how I had it before any of this, didn't work, so I uninstalled it and it didn't work either. I had Nova Luncher and I changed it back to stock launcher and it didn't work. I hope somebody can help me and sorry for the long post.

TL;DR
Phone screen goes black/stops responding after trying to exit any app. Normal reboot doesn't help.
 
Welcome to Android Forums. I moved your question to the forum where your phone is discussed.

Did you do a Factory Data Reset after you did the last system upgrade?

... Thom
 
Thank you, I tried to put it in the right place but since I'm new I didn't really know.

I don't think so, when I upgraded it I just continued to use it normally and didn't lose anything.

Now I've tried booting in safe mode and everything runs perfectly. However, when I go back to normal, the problems return.
 
If you don't do a Factory Data Reset after a major upgrade it can run for days, weeks, or months and appear totally normal. Then it fail BAD and you are forced into correction. That correction is ... do a Factory Data Reset and it is painful. You will loose all apps and data. The contents of the SD-Ext card should be fine unless you tell it to wipe it.

Running in Safe Mode after that is a good diagnostic when a problem arises. It disables all apps you added without uninstalling them. That being the case if it runs right in Safe Mode then you know it is caused by an app you added.

Since you have not done the Factory Data Reset it MIGHT be telling you that it is caused by an app you added. You can't be sure.

... Thom
 
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