Help Phone reboots in loop

[mjboia]

Hello all,

My HTC Desire HD has android 2.3.5 and HTC Sense 3.0.

After the installation of this android version and especially of sense 3.0, I've been experiencing like many here, slow operation of the sense UI and ocasional sense restart when an app was upgraded/installed or when a browser appeared to be overflowed (when many sites are visited consecutively, for instance).

Recently the sense UI appear to slow, block random functions (3G/mobile, Wi-Fi, sync features, etc.) and then performs a full phone restart without any intervention, then enters a loop that cannot be stopped.

The only way to stop this was to block/stop all functions possible and stop 2 HTC sense apps that I have and eliminate all the data: a 3.0.xx and a 2.0.xx (I don't know why, but they are there). Most of the time I cannot do this in time

The problem doesn't appear to be hardware, it appears to be some kind of memory overflow, but who knows...

I have extended apps installed. 500 MB used memory 100 MB free. 8 GB microSDHC original card with 1 GB free.

Before completing a full hardware reset I need to recover it back and perform a more recent backup.

Any other solutions/indications out there?

thanks in advance.

MJB

 

[TheBrit]

I had this. A factory reset will sort it.

 

[mjboia]

I had this. A factory reset will sort it.

Thanks for your reply.

Late last night I found out that after 2 or 3 restarts without the microSDHC card and after removing the battery for more than 2 min in between one of the restarts, the phone startup took a little longer and the restart loop stop occurring.

Another thing i didn't noticed initially was that some icons (not on my main home screen, and therefore left unnoticed) corresponding to apps on the microSDHC card (partially or fully) were with android icons (or none at all) and not working well if at all.

After I inserted the micros SDHC card (with and without the phone powered on) the restart loop occurred again.

After power off, removing the battery fully for more than 2 min and a restart the phone is working without the loop.

I'm on my way to buying another card (higher capacity, aiming for a 32GB if I found a good one) and confirm if it was only a bad card or another thing that caused a bad card...

Wish me luck! ;-)

MJB

 

[mjboia]

and here I am again...

I bought from a local retail store a SAMSUNG's 16 GB microSDHC class 10 (I had a SAMSUNG 8 GB class 2 that came with the phone from Vodafone). No 32 GB class 10 in sight (only online and a few days, so...). 25,99

 

[mjboia]

Well... new stage...

For what I gathered from my experiments it appears to be some kind of error in the HTC Sense UI. When to much (and obviously to heavy on memory) apps are present on the UI desks the HTC Sense crashes and corrupts something in the microSDHC card.

Recovering is possible by removing the microSDHC card, removing the battery for 2 min, startup again without the card (sometimes this is not enough to reset the UI). Then if you purge data from HTC sense app (there are two: the one that connects to the HTC sense website for validation and other features (on my case 2.0xx something), and the UI version (3.0xx something). Try first purging data (and cache first if not zero) on the latter one and if necessary the former also.

(Although I have few phone memory available (170 MB more or less) the HTC sense UI appear to crash independently on that. It is more a matter of how much memory the apps on its desk views are close to some threshold although memory is still available in the system apparently.)

Then reboot and insert the microSDHC card again. Wait for it to mount and recover. If necessary, sometimes you need to remove the battery again for 2 min and reboot the phone (know with the card) to reset all startup data and initiate the automatic recover procedures.

I need to check witch files on the microSDHC card and/or memory phone are becoming corrupts in content. Maybe by identifying them one could reset the problem more rapidly by erasing one or more files from somewhere.

Any contribution is appreciated!

MJB

PS I'm now using another app for desktop organizing (apps Organizer) that appears to be using less memory on shortcuts and folders on the HTC sense UI. I still got an occasional UI crash but...

 

[CDPlant]

Not sure how much good it'll do, but have you tried using an alternative launcher such as ADW or Zeam? If it is down to HTC sense crashing then it may help

 

[mjboia]

Not sure how much good it'll do, but have you tried using an alternative launcher such as ADW or Zeam? If it is down to HTC sense crashing then it may help

I need to root the phone for that, won't I?

I prefer not to at this stage. I'll wait for the next update (a few months) and see what happens...

Thanks for the suggestion, though. I'll look into it to be prepared if that will be the case.

MJB

 

[El Presidente]

No need to root the phone for Zeam/ADW, you won't be able to run any of the Sense widgets though.

 

[mjboia]

No need to root the phone for Zeam/ADW, you won't be able to run any of the Sense widgets though.

Thanks for the input. I studied a little bit further on this and there is a downfall particularly important in my case: the HTC still continues to be running in the background and accessing all the widgets syncs/updates, although one couldn't see/use them. This aditional burden on the DHD resources that I need to diminish doesn't appear to be a solution yet.

Update on my problem:

The HTC sense is blocking less and less and I found out that when the reboot happens if I quickly unmount the SD card after the reboot and restart again, there is a good chance that the system stabilizes again. Testing this solution for now.

Nonetheless, thanks for the help and the inputs, again.

MJB

 

[alinator1983]

I have a similar issue which started a few days ago but after a factory restore and removing the SD card I am still experiencing the same problems.

I have noticed however that my phone only appears to reboot in a continuous loop when I have no network signal. As soon as I arrive in work with a strong signal my phone does not reboot. Anyone have any ideas here? I've tried turning Wi-fi and mobile data off but this does not sort the issue.