Help Phone stuck on "M Android" screen after software update

[ianpwilliams]

I've got the bigger and newer version of the Moto G, and I ran a software update process as requested. But now my phone is stuck on the "M Android" screen and I can't do anything. If I hold down the power button then the screen eventually goes off, but then it just comes on again. If I connect it to my PC nothing happens. Am I going to have to remove the 14 or so screws so that I can shut it down by removing the battery? And will removing the screws invalidate my warranty? It's less than a year old.

 

[alfick3]

The battery is not removable. It's under a plate, under the back cover and if you try to remove that you will break the water resistant seal.

Are you saying you got the Android 6.0 Marshmallow update? I didn't think it was available yet for any Motorola phone.

 

[ianpwilliams]

I'm not sure what update it was, but its definitely killed my phone.

 

[mickoz74]

mine is exactly the same

 

[ianpwilliams]

Mine was under warranty so I sent it off and had it fixed. Not sure what I would have tried if outside the warranty. Maybe contact Moto.

 

[mickoz74]

did they said its not there fault and outside the warranty repairs will incur a charge.

 

[ianpwilliams]

That's a shame, because it is their fault really. Maybe try a phone repair shop instead.