Help PHONE WON'T BOOT!

[Anon1235]

I have been having problems with my phone for weeks, to the point where I thought I would need a new phone (and many people commented this same belief). I managed to find ways to work around the problems. But now, I have a serious problem that I did not foresee: my phone will not reboot, even after a factory reset and clearing the cache partition. It all started because I installed an app called "Boot Animations" by JRummy Apps Inc. on the Play Store. I wanted a new boot animation. I installed the animation I wanted, then granted the app root permission to change my boot animation. I checked "yes" to creating a backup of my original animation, thinking that would be my safety net in case anything went wrong...

I rebooted my phone to see my fancy new Nexus inspired boot animation, and all I get is a black screen...for an hour. I figured a factory reset would fix things, but it didn't. My phone is still stuck at the black screen. After a few minutes of black screen, it turns white, and stays like that. But it doesn't go any farther than that white screen. I'm not even getting a carrier logo.

I'm hesitant to say my phone is ruined, since that's what I, and several other people, said about my previous phone issues, but those problems ended up being fixable. I would like to think that there is also some work-around for this new issue. I have an Alcatel One Touch Sonic A851L, running android 4.1.2. It's rooted. There is no stock firmware available for me to re-flash (I have looked for it everywhere and asked my service provider for it, and they could not provide the firmware). When I plug my phone into my computer, it boot loops about 10 times, then when it finally connects, it says "CD Drive (H: )Alcatel_USB_auto", and the folders are "autorun", "driverinstaller', and "setup". No file access.

Does anyone have any solutions or ideas?

 

[El Presidente]

Unless you have a custom recovery and took a backup of stuff before you started messing around with things, it doesn't look hopeful unfortunately.

Without a backup, the easiest way of fixing this would be by relfashing the stock firmware, but if you can't find any, I'm not sure you have any other options.

 

[Anon1235]

Unless you have a custom recovery and took a backup of stuff before you started messing around with things, it doesn't look hopeful unfortunately.

I recently contacted Alcatel directly for the firmware. They asked for my IMEI, phone number, and service provider. I haven't heard back, but that might be because customer service is Monday thru Friday. Even if they are able to give me the firmware, the only thing I see on my recovery screen is "reboot system", "factory reset" and "wipe cache". Will I even be able to recover the stock firmware if I get the files?

 

[El Presidente]

I've seen a few devices that will pick up the stock firmware on boot. Place the file on the SD Card, reboot the phone and part of the boot process would be to check for updates/new firmware etc.

It might also be something you can run on your PC whilst the phone is connected via USB (similar to HTCs RUU files). If you get something from Alcatel, they should hopefully give you instructions on what to do with it too.