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Picture messages

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Hello I have recently purchased a samsung galaxys3 and for some reason I can't get picture or video messages to download on my phone. My service provider is Cricket and I have already spoken to the tech support people. I also spent a few hours cleaning out both my internal and external memory thinking that may be the issue. I have been with the same provider for several years and have NEVER had this issue before. I really don't know what else to do other than call Samsung and ask for a replacement and would really like to avoid that headache if possible. So if anyone has any ideas or suggestions it would be greatly appreciated!!!!!
 
Call Cricket again and ask them for the APN settings, and where you put them into your version of Android on an S3. MMS requires proper APN settings.
 
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