Specs: OS: Android ver. 10 Build: QQ3A.200705.002, 128GB mem.
I'm a noob to this forum so Hello All! Looks like a great board!
So there may be a more appropriate location for this question but being new I'm hoping for a little grace if I'm posting in the wrong place...
I purchased a Pixel 2 XL about 2 months ago. I love the phone with a single exception... After getting acclimated to the new features I had been reading about I set about trying different apps to see how they performed. I was dismayed to discover that the camera app didn't work! Technically it didn't work consistently.
The App I'm using is Goggle's Camera App and the version I have been trying to use is 7.4.201.322479879. I've since then tried a few other camera apps from the play store but keep getting the same performance issues. Subsequent attempts to troubleshoot the problem have gotten me the following tidbits of data...
1. The camera app does try to open whenever I tap the icon.
2. Usually when the app opens, it will show me a black viewfinder view for 2 to 4 seconds then crashes. If I check open apps it shows to still be open. When I try to "activate" it again it comes up for 2-3 seconds then crashes again.
3. Tantalizingly once out of every 15-20 attempts the app will actually run and I'll get a regular viewfinder display and am able to take photos normally.
4. Sometimes before it crashes, I can tap the "rotate" button and the app does go to selfie mode with a regular viewfinder displayed, and I am able to take selfies normally. Other times, it appears that it has rotated to selfie mode but the display remains black.
Now... After discovering this problem I "assumed" there was a problem with the hardware of some kind on that particular phone. I contacted the seller and requested assistance. Ultimately, I returned that phone to exchange it for another Google Pixel 2 XL. When the second phone arrived I immediately tested the camera app and was pissed that it demonstrated the same exact symptoms...
I've been limping along re-trying the app over and over again in hopes that I'll stumble onto the one time it works out of 20 before I lose the shot I'm trying to take. This is a very frustrating and distressing way to operate and I've searched for the answer high and low. So far I've not found anyone who could provide a tip/trick/fix that would address/fix this problem. When I contacted the seller again all they could offer me was another exchange or a refund.
I love this phone with the exception of this issue. I've found references to this problem being more widespread than just my two phones but as I said, no one seems to have a fix. I've suspected it might have been something to do with the most recent Android update but that's just a guess and I don't know how to "roll-back" (if that's even an option) to a previous version of the OS.
I'm hoping that someone here will be able to give me some hope that this is a fixable issue... I really hate the idea of having to abandon this phone because I think that otherwise, it is a pretty cool phone!
So... Please forgive me if I've posted all this in the wrong location or omitted some vital spec or piece of info. I'll gladly provide any other info that might be helpful. Thanks again for listening to this long-winded explanation! Intermittent issues are the worst!!!
Thank You!
Brian
I'm a noob to this forum so Hello All! Looks like a great board!
So there may be a more appropriate location for this question but being new I'm hoping for a little grace if I'm posting in the wrong place...
I purchased a Pixel 2 XL about 2 months ago. I love the phone with a single exception... After getting acclimated to the new features I had been reading about I set about trying different apps to see how they performed. I was dismayed to discover that the camera app didn't work! Technically it didn't work consistently.
The App I'm using is Goggle's Camera App and the version I have been trying to use is 7.4.201.322479879. I've since then tried a few other camera apps from the play store but keep getting the same performance issues. Subsequent attempts to troubleshoot the problem have gotten me the following tidbits of data...
1. The camera app does try to open whenever I tap the icon.
2. Usually when the app opens, it will show me a black viewfinder view for 2 to 4 seconds then crashes. If I check open apps it shows to still be open. When I try to "activate" it again it comes up for 2-3 seconds then crashes again.
3. Tantalizingly once out of every 15-20 attempts the app will actually run and I'll get a regular viewfinder display and am able to take photos normally.
4. Sometimes before it crashes, I can tap the "rotate" button and the app does go to selfie mode with a regular viewfinder displayed, and I am able to take selfies normally. Other times, it appears that it has rotated to selfie mode but the display remains black.
Now... After discovering this problem I "assumed" there was a problem with the hardware of some kind on that particular phone. I contacted the seller and requested assistance. Ultimately, I returned that phone to exchange it for another Google Pixel 2 XL. When the second phone arrived I immediately tested the camera app and was pissed that it demonstrated the same exact symptoms...
I've been limping along re-trying the app over and over again in hopes that I'll stumble onto the one time it works out of 20 before I lose the shot I'm trying to take. This is a very frustrating and distressing way to operate and I've searched for the answer high and low. So far I've not found anyone who could provide a tip/trick/fix that would address/fix this problem. When I contacted the seller again all they could offer me was another exchange or a refund.
I love this phone with the exception of this issue. I've found references to this problem being more widespread than just my two phones but as I said, no one seems to have a fix. I've suspected it might have been something to do with the most recent Android update but that's just a guess and I don't know how to "roll-back" (if that's even an option) to a previous version of the OS.
I'm hoping that someone here will be able to give me some hope that this is a fixable issue... I really hate the idea of having to abandon this phone because I think that otherwise, it is a pretty cool phone!
So... Please forgive me if I've posted all this in the wrong location or omitted some vital spec or piece of info. I'll gladly provide any other info that might be helpful. Thanks again for listening to this long-winded explanation! Intermittent issues are the worst!!!
Thank You!
Brian
