Help Playlists crashes phone

[Cheezeball14]

Hi all. Ever since the 5.0.1 update whenever i try to access my playlists in the music app it crashes and gives me "unfortunately, music has stop" the second i tap it. Ive tried the basic troubleshooting issues such as restarting and turning off and on with no avail. Thats as far as my phone knowledge goes for troubleshooting and google searching was of no help. phone is a Galaxy S4 Active and my carrier is AT&T. Not rooted. this isnt a third party music app this is the original vanilla app. any help or suggestions is appreciated. Thanks!

 

[Cheezeball14]

bump, issue still not solved unfortunately...

 

[SavageRobot]

You could try clearing cache for music player. Settings>Device>Apps Scroll across to All tab and find it in there. Clear cache and data just to make sure and close it and try again?

 

[Cheezeball14]

no luck :/

thank you for the suggestion though.

 

[SavageRobot]

Is it the stock Google Music app or the stock Samsung Music app that you are having problems with? Does the other work?

 

[Cheezeball14]

im not sure how to tell the difference. its a blue circle with a green music note

 

[Slug]

its a blue circle with a green music note

That's the Samsung music player.

The only thing I can suggest, if clearing the app's cache hasn't fixed the issue, is to clear app data and recreate the playlists. That's probably a fair bit of work though, so I'd advise holding off in case someone with more knowledge comes up with a better solution.

 

[Cheezeball14]

That's the Samsung music player.

The only thing I can suggest, if clearing the app's cache hasn't fixed the issue, is to clear app data and recreate the playlists. That's probably a fair bit of work though, so I'd advise holding off in case someone with more knowledge comes up with a better solution.

Actually this is what ended up working. "clear data" didnt delete any music and after restarting the app it instantly rebuilt the default playlists (which is all i needed). Thanks!